Neurology Practice Assistant II — Daytime Onsite Support

Mass General Brigham; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham is seeking a full-time Practice Assistant II in Neurology to join our team at 165 Cambridge Street. You will play a key role in patient scheduling, registration, and administrative coordination to ensure a welcoming and organized care experience.

The role requires 2–3 years of office experience, strong communication skills, and proficiency with Microsoft Office. You will support daily operations, billing, and records management in a fast-paced clinical environment.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency in Microsoft Office Suite and general office procedures.
• Strong communication, customer service, and interpersonal skills.
• Excellent organizational skills with the ability to prioritize and manage multiple responsibilities.

Responsibilities

• Greet and assist patients, providing a positive experience during check-in and check-out.
• Schedule appointments, manage provider calendars, and maintain accurate appointment records.
• Answer incoming calls, respond to inquiries, and direct messages appropriately.
• Maintain patient records, scan documents, and process billing forms and co-payments.
• Coordinate medical records, laboratory results, prescription refill requests, and prior authorization inquiries.
• Support daily administrative operations, including correspondence, filing, and document management.

Skills

Strong communication

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Mass General Brigham is seeking a full-time Practice Assistant II in Neurology to join our team at 165 Cambridge Street. You will play a key role in patient scheduling, registration, and administrative coordination to ensure a welcoming and organized care experience.

The role requires 2–3 years of office experience, strong communication skills, and proficiency with Microsoft Office. You will support daily operations, billing, and records management in a fast-paced clinical environment.