Patient Care Coordinator

South Coast Dermatology; Weymouth (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with employer match

Paid time off (PTO)

10 paid holidays

Free parking

Free lunches

Employee appreciation events

Professional development

Discounted skincare products

Discounted cosmetic procedures

Company Provided Scrubs

Job summary

South Coast Dermatology is seeking a Patient Care Coordinator to be the warm, professional first point of contact for patients in our private dermatology practice. The role blends front-desk hospitality with medical office routines, including insurance verification, billing support, and care coordination to ensure a seamless patient experience from check-in through follow-up.

Typical schedule is Monday to Friday, 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM, with weekends off.

Responsibilities

• Welcome patients with warmth and discretion in a clinical setting.
• Manage appointment scheduling, confirmations, and patient flow.
• Be the primary contact for questions about services, policies, and next steps.
• Maintain a calm, polished demeanor while multitasking in a fast-paced setting.
• Verify insurance eligibility, benefits, referrals, and authorizations.
• Explain coverage, estimates, and patient financial responsibility.
• Collect co-pays, deductibles, at the time of service.
• Assist with billing inquiries, claim follow-up, and payment posting.
• Collaborate with providers to ensure accurate documentation and claims submission.
• Complete registration and intake with accuracy and confidentiality.
• Maintain EMR in compliance with HIPAA.
• Obtain and scan required forms and consents.
• Support daily front office operations and administrative tasks.
• Coordinate with clinical staff for smooth patient care transitions.
• Uphold practice standards, policies, and brand.

Job description

The Patient Care Coordinator serves as the primary point of contact for patients and plays a crucial role in delivering an exceptional, concierge-level experience in our private dermatology practice. This position combines patient-facing hospitality with strong administrative expertise, including insurance verification, billing support, and care coordination. The ideal candidate is a professional, detail-oriented, discreet individual committed to providing seamless, high-touch service from check-in through follow-up.

Key Responsibilities

Patient Experience & Front Office Operations

• Welcome patients with warmth, professionalism, and discretion in a clinical environment
• Manage appointment scheduling, confirmations, and patient flow efficiently
• Serve as a knowledgeable point of contact for patient questions regarding services, policies, and next steps
• Maintain a calm, polished demeanor while multitasking in a fast-paced setting

Insurance Verification & Billing Support

• Verify insurance eligibility, benefits, referrals, and authorizations before appointments
• Clearly communicate coverage, estimates, and financial responsibility to patients
• Collect co-pays, deductibles, and outstanding balances at the time of service
• Assist with billing inquiries, claim follow-up, and payment posting
• Collaborate with providers to ensure accurate documentation and claims submission

Patient Intake & Documentation

• Complete patient registration and intake, ensuring accuracy and confidentiality
• Maintain electronic medical records in compliance with HIPAA regulations
• Obtain and scan required forms, consents, and insurance documentation

Practice Coordination

• Support daily front office operations and assist with administrative tasks
• Communicate effectively with clinical staff to ensure smooth patient care transitions
• Uphold practice standards, policies, and brand presentation

DISCOVER WHO WE ARE

At South Coast Dermatology, we're more than just a dermatology and cosmetic center-we're a team dedicated to providing the highest quality, compassionate care for our patients. We specialize in medical, surgical, and cosmetic dermatology, helping people look and feel their best. Our culture emphasizes respect, professionalism, and employee well-being. We value a healthy work-life balance and show our appreciation with team-building events, lunches, and continuous opportunities for growth. When you join our team, you're joining a group of professionals who care about each other as much as they care for their patients.

With us, you'll enjoy competitive pay starting at $21 per hour and a range of benefits that make your life easier and more enjoyable. Check them out below:

• Health, Dental, and Vision Insurance
• 401(k) with employer match
• Paid time off (PTO)
• 10 paid holidays
• Free parking
• Free lunches
• Employee appreciation events
• Professional development
• Discounted skincare products
• Discounted cosmetic procedures
• Company Provided Scrubs

You'll enjoy a Monday–Friday schedule from 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM -no weekends required!