Patient Care Coordinator- Front Desk Reception

SOUTH COAST DERMATOLOGY AND COSMETIC CENTER; Weymouth (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) matching

Paid Time Off

Holidays

Free parking

Free lunches

Employee events

Professional development

Skincare/cosmetic discounts

Scrubs provided

Job summary

South Coast Dermatology and Cosmetic Center is seeking a Patient Care Coordinator to serve as the primary contact for patients in our private dermatology practice. The role blends hospitality with administrative expertise, including insurance verification, billing support, and care coordination from check-in through follow-up.

You’ll welcome patients, manage scheduling, verify coverage, collect payments, and maintain HIPAA-compliant records in a fast-paced, high-touch environment in Weymouth,

Qualifications

• Professional, discreet, detail-oriented candidate is required.
• Experience with HIPAA regulations and medical billing is preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Welcome patients with warmth and discretion in a clinical environment.
• Manage appointment scheduling, confirmations, and patient flow.
• Answer questions regarding services, policies, and next steps.
• Verify insurance eligibility, benefits, referrals, and authorizations.
• Collect co-pays and outstanding balances at the time of service.
• Assist with billing inquiries, claim follow-up, and payment posting.
• Complete patient registration and intake with accuracy and confidentiality.
• Maintain electronic medical records per HIPAA requirements.
• Obtain and scan required forms and insurance documentation.
• Support daily front office operations and coordinate with clinical staff.

Skills

Patient experience

Front office operations

Insurance verification

Billing support

HIPAA compliance

Communication

Multitasking

Tools

EMR systems

Job description

The Patient Care Coordinator serves as the primary point of contact for patients and plays a crucial role in delivering an exceptional, concierge-level experience in our private dermatology practice. This position combines patient-facing hospitality with strong administrative expertise, including insurance verification, billing support, and care coordination. The ideal candidate is a professional, detail-oriented, discreet individual committed to providing seamless, high-touch service from check-in through follow-up.

Key Responsibilities

Patient Experience & Front Office Operations

• Welcome patients with warmth, professionalism, and discretion in a clinical environment
• Manage appointment scheduling, confirmations, and patient flow efficiently
• Serve as a knowledgeable point of contact for patient questions regarding services, policies, and next steps
• Maintain a calm, polished demeanor while multitasking in a fast-paced setting

Insurance Verification & Billing Support

• Verify insurance eligibility, benefits, referrals, and authorizations before appointments
• Clearly communicate coverage, estimates, and financial responsibility to patients
• Collect co-pays, deductibles, and outstanding balances at the time of service
• Assist with billing inquiries, claim follow-up, and payment posting
• Collaborate with providers to ensure accurate documentation and claims submission

Patient Intake & Documentation

• Complete patient registration and intake, ensuring accuracy and confidentiality
• Maintain electronic medical records in compliance with HIPAA regulations
• Obtain and scan required forms, consents, and insurance documentation

Practice Coordination

• Support daily front office operations and assist with administrative tasks
• Communicate effectively with clinical staff to ensure smooth patient care transitions
• Uphold practice standards, policies, and brand presentation

Discover Who We Are

At South Coast Dermatology, we're more than just a dermatology and cosmetic center-we're a team dedicated to providing the highest quality, compassionate care for our patients. We specialize in medical, surgical, and cosmetic dermatology, helping people look and feel their best. Our culture emphasizes respect, professionalism, and employee well-being. We value a healthy work-life balance and show our appreciation with team-building events, lunches, and continuous opportunities for growth. When you join our team, you're joining a group of professionals who care about each other as much as they care for their patients.

Benefits

With us, you'll enjoy competitive pay starting at $21 per hour and a range of benefits that make your life easier and more enjoyable. Check them out below:

• Health, Dental, and Vision Insurance
• 401(k) with employer match
• Paid time off (PTO)
• 10 paid holidays
• Free parking
• Free lunches
• Employee appreciation events
• Professional development
• Discounted skincare products
• Discounted cosmetic procedures
• Company Provided Scrubs

You'll enjoy a Monday-Friday schedule from 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM -no weekends required!

Salary: $21 per hour