Dermatology Lab Front Desk & Records Coordinator

Waccamaw Dermatology; Myrtle Beach (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

Waccamaw Dermatology is seeking a Front Desk Coordinator to ensure outstanding customer service while supporting daily operations of the dermatology laboratory. You will handle phones, document processing, consult case coordination, slide/block requests, and archive management, with strict HIPAA, CLIA, and OSHA compliance.

Responsibilities include handling communications, scanning documents into electronic systems, and supporting digital pathology workflows to maintain accurate records and

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Minimum of one year of administrative, medical office, laboratory, or customer service experience preferred.

Responsibilities

• Answer incoming phone calls professionally and direct inquiries to the appropriate department.
• Provide excellent customer service to providers, clinic staff, patients, couriers, and vendors.
• Respond to emails, faxes, and laboratory inquiries in a timely manner.
• Communicate effectively with laboratory personnel regarding specimen, slide, block, report, and consultation requests.
• Assist providers and clinical staff with laboratory-related questions and requests.
• Receive, review, scan, upload, and maintain laboratory documents.
• Scan requisitions, reports, and laboratory records into OneDrive and designated electronic systems.
• Process incoming and outgoing faxes.
• Maintain accurate records of laboratory correspondence and requests.
• Coordinate shipment and tracking of returned consultation materials.
• Maintain chain-of-custody documentation for all consultation cases.

Skills

Verbal & written communication

Organization & multitasking

Attention to detail

Confidentiality & professionalism

MS Office / OneDrive proficiency

LIS & digital pathology platforms

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

Outlook

OneDrive

Scanners

Job description

Waccamaw Dermatology is seeking a Front Desk Coordinator to ensure outstanding customer service while supporting daily operations of the dermatology laboratory. You will handle phones, document processing, consult case coordination, slide/block requests, and archive management, with strict HIPAA, CLIA, and OSHA compliance.

Responsibilities include handling communications, scanning documents into electronic systems, and supporting digital pathology workflows to maintain accurate records and