Front Desk Coordinator - Myrtle Beach

Waccamaw Dermatology; Myrtle Beach (SC); On-site; USD 32,000 - 44,000; Full time

Job summary

Waccamaw Dermatology in Myrtle Beach, SC is hiring a Front Desk Coordinator to greet and check-in patients, schedule appointments, and assist visitors. You will handle payments, manage the practice management system, and provide information to patients with professionalism and care.

Ideal candidates communicate clearly, multitask in a fast-paced environment, and maintain patient confidentiality in line with HIPAA. This role supports multiple departments and requires reliability and teamwork.

Qualifications

• Experience in front desk or customer service preferred.
• Ability to multitask in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Greet/check-in & check-out and direct patients and visitors.
• Schedule appointments and update patient information in the practice management system.
• Process payments and handle patient complaints.
• Build and maintain rapport with referral sources.
• Multitask and work in a fast-paced environment.
• Organize workflow and routing of correspondence, collect patient info.
• Answer inquiries courteously on phone, email, or portal.
• Maintain patient confidentiality per HIPAA rules.
• De-escalate dissatisfied patients and provide support as needed.
• Secure information within the assigned system and procedures.
• Provide historical references via filing and retrieval systems.
• Contribute to team effort and complete related tasks.
• Deliver superior customer service consistently.
• Remain flexible for the position and team needs.
• Interact professionally across departments and work independently or in a team.
• Perform all other duties as assigned.

Skills

Front desk coordination

Customer service

HIPAA compliance

Tools

Practice management software

Job description

Why Join Waccamaw Dermatology?

At Waccamaw Dermatology, we are committed to providing exceptional dermatological care with a focus on patient satisfaction and clinical excellence. Joining our team means becoming part of a dedicated group of professionals who are passionate about skincare and cosmetic dermatology. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact on our patients' lives.

Front Desk Coordinator

Myrtle Beach, SC

Description

At Waccamaw Dermatology, we are committed to providing exceptional dermatological care with a focus on patient satisfaction and clinical excellence. Joining our team means becoming part of a dedicated group of professionals who are passionate about skincare and cosmetic dermatology. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact on our patients' lives.

General Summary

• Greet/check-in & check-out and direct patients and visitors.
• Schedule appointments, update patient information in practice management system and provide information to patients.
• Process payments and handle patient complaints.
• Ability to build and maintain rapport with all referral sources.
• Ability to multi-task and work in a fast-paced environment
• Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
• Completes requests by always greeting all clients & patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member.
• Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations.
• Ability to de-escalate dissatisfied patients and offering patient assistance and support as needed.
• Secures information by completing all necessary actions required within the assigned system and established procedures.
• Provides all historical reference required by utilizing filing and retrieval systems.
• Contributes to team effort by accomplishing all related tasks as needed.
• Always provides superior customer service excellence.
• Remains flexible on behalf of the position and the team
• Ability to interact both positively and professionally through multiple departments within the practice.
• Ability to work both independently as well as within a team environment.
• All other duties as assigned.

Working Hours

Ability to work schedule based on operational need : typically 7:00 a.m. -5:30 p.m.

Monday through Friday with a variable day off based on practice needs, resulting in a four-day workweek.

• Must be reliable and flexible based on office need in Myrtle Beach and Conway locations.