Dermatology Front Desk & Patient Concierge

Waccamaw Dermatology; Myrtle Beach (SC); On-site; USD 32,000 - 44,000; Full time

Job summary

Waccamaw Dermatology in Myrtle Beach, SC is hiring a Front Desk Coordinator to greet and check-in patients, schedule appointments, and assist visitors. You will handle payments, manage the practice management system, and provide information to patients with professionalism and care.

Ideal candidates communicate clearly, multitask in a fast-paced environment, and maintain patient confidentiality in line with HIPAA. This role supports multiple departments and requires reliability and teamwork.

Qualifications

• Experience in front desk or customer service preferred.
• Ability to multitask in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Greet/check-in & check-out and direct patients and visitors.
• Schedule appointments and update patient information in the practice management system.
• Process payments and handle patient complaints.
• Build and maintain rapport with referral sources.
• Multitask and work in a fast-paced environment.
• Organize workflow and routing of correspondence, collect patient info.
• Answer inquiries courteously on phone, email, or portal.
• Maintain patient confidentiality per HIPAA rules.
• De-escalate dissatisfied patients and provide support as needed.
• Secure information within the assigned system and procedures.
• Provide historical references via filing and retrieval systems.
• Contribute to team effort and complete related tasks.
• Deliver superior customer service consistently.
• Remain flexible for the position and team needs.
• Interact professionally across departments and work independently or in a team.
• Perform all other duties as assigned.

Skills

Front desk coordination

Customer service

HIPAA compliance

Tools

Practice management software

Job description

Waccamaw Dermatology in Myrtle Beach, SC is hiring a Front Desk Coordinator to greet and check-in patients, schedule appointments, and assist visitors. You will handle payments, manage the practice management system, and provide information to patients with professionalism and care.

Ideal candidates communicate clearly, multitask in a fast-paced environment, and maintain patient confidentiality in line with HIPAA. This role supports multiple departments and requires reliability and teamwork.