Dermatology Front Desk & Patient Experience Specialist

Forefront Dermatology; Illinois; On-site; USD 25,000 - 30,000; Full time

Job summary

Forefront Dermatology in Illinois seeks a Patient Service Representative to be the first contact for patients in dermatology and plastics clinics. You will support a welcoming, efficient patient experience through registration, appointment scheduling, and front-desk operations, including EHR and practice-management tasks and payment processing.

Responsibilities include greeting patients, verifying demographics and insurance, collecting co-pays, maintaining accurate records, coordinating

Qualifications

• High School Diploma or GED required.
• Experience in medical office, front desk, customer service, or comparable administrative experience preferred.
• Proficiency with Microsoft Office Suite, electronic health record systems, and scheduling or practice-management systems.
• Strong customer service, organizational, communication, and multitasking skills in a fast-paced clinical environment.
• Ability to work collaboratively with clinicians, staff, patients, and the public while maintaining a professional and positive demeanor.

Responsibilities

• Greet patients and check in/out; verify and update demographic and insurance information.
• Schedule, reschedule, and confirm appointments; monitor cancellations and no-shows.
• Collect co-pays, account balances, and payments; issue receipts.
• Maintain a welcoming waiting area and communicate delays as needed.
• Process referrals and manage records in electronic health records.
• Answer calls and coordinate with billing, central call center, clinicians, and teams.
• Support front-desk documentation, and end-of-day reporting; assist onboarding of staff.

Skills

Customer service

Organization

Communication

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

EHR systems

Scheduling software

Job description

Forefront Dermatology in Illinois seeks a Patient Service Representative to be the first contact for patients in dermatology and plastics clinics. You will support a welcoming, efficient patient experience through registration, appointment scheduling, and front-desk operations, including EHR and practice-management tasks and payment processing.

Responsibilities include greeting patients, verifying demographics and insurance, collecting co-pays, maintaining accurate records, coordinating