Dermatology Front Desk Specialist

QualDerm Partners; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Health Coverage – Medical, Dental, and

Job summary

QualDerm Partners is seeking a Front Office Receptionist to support its dermatology network and ensure smooth patient flow in Wilmington, NC. You will register patients, verify insurance, and manage scheduling with a focus on accuracy and courtesy.

The role requires a High School Diploma and at least 1 year of healthcare customer service experience. Benefits include competitive pay and comprehensive health coverage, retirement plans, PTO, and other wellness programs.

Qualifications

• 1 year of customer service experience in a healthcare office preferred
• High School Diploma required; Associate's Degree preferred

Responsibilities

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary
• Record patient arrivals in the Practice Management System (EMR)
• Verify patient identity by date of birth and name, creating new accounts as required
• Prepare required patient paperwork prior to appointments
• Contact patients with "No Show" appointments to reschedule and document accordingly
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage
• Assist in emergency situations by responding to patients in distress with sound judgment
• Maintain accurate patient information in the Practice Management System (EMR)
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed
• Ensure the reception area remains clean and organized
• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information
• Follow operational policies and procedures, reporting changes as necessary
• Contribute to team efforts to achieve related results
• Exhibit superior customer service skills consistently
• Answer phones promptly and courteously
• Communicate with patients, visitors, providers, and coworkers in a professional manner
• Perform other duties as assigned by the Practice Manager or Area Practice Manager

Skills

Customer service

Communication

Professionalism

Time management

Education

High School Diploma

Associate's Degree preferred

Tools

EMR system

Practice Management System

Job description

QualDerm Partners is seeking a Front Office Receptionist to support its dermatology network and ensure smooth patient flow in Wilmington, NC. You will register patients, verify insurance, and manage scheduling with a focus on accuracy and courtesy.

The role requires a High School Diploma and at least 1 year of healthcare customer service experience. Benefits include competitive pay and comprehensive health coverage, retirement plans, PTO, and other wellness programs.