Dermatology Front Desk & Patient Care Specialist

Socket.dev; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Health Coverage

401(k) Plan

PTO & Holidays

Life Insurance

Disability Protection

Wellness Plans

EAP

Employee Discounts

Referral Bonus

Job summary

QualDerm Partners is seeking a Front Office Receptionist to handle patient registration, verify insurance coverage, and manage front desk operations in a fast-paced dermatology setting.

The role requires strong customer service skills, accuracy with EMR documentation, and the ability to communicate professionally with patients, physicians, and staff. Equal opportunity employer; full-time onsite position.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Responsibilities

• Greet patients and visitors in person or via phone.
• Record patient arrivals in the EMR system.
• Verify patient identity and create new accounts as needed.
• Prepare required patient paperwork prior to appointments.
• Reschedule No-Show appointments and document changes.
• Schedule appointments to optimize satisfaction and provider time.
• Assist in emergencies with sound judgment.
• Maintain accurate patient information in the EMR.
• Verify insurance eligibility and status; notify Billing as needed.
• Keep reception area clean and organized.
• Process copays and balances at check-in/out with confidentiality.
• Follow policies; report changes as necessary.
• Contribute to team goals; deliver superior service.
• Answer phones promptly and courteously.
• Communicate professionally with patients and staff.
• Perform other duties as assigned by Practice Manager.

Skills

Customer service

Communication

Education

High School Diploma

Associate's Degree preferred

Tools

EMR (Practice Management System)

Job description

QualDerm Partners is seeking a Front Office Receptionist to handle patient registration, verify insurance coverage, and manage front desk operations in a fast-paced dermatology setting.

The role requires strong customer service skills, accuracy with EMR documentation, and the ability to communicate professionally with patients, physicians, and staff. Equal opportunity employer; full-time onsite position.