Dermatology Front Desk & Patient Services Specialist

QualDerm Partners, LLC; South Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

401(k) Plan

Exclusive Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners is seeking a Front Office Receptionist to join our dermatology network, handling patient registration, verifying insurance, and delivering excellent customer service in a fast-paced clinic setting.

You will greet patients, record arrivals in the EMR, verify identities, prepare paperwork, schedule appointments, and assist the Billing Department as needed while maintaining confidentiality and a warm, professional demeanor.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Responsibilities

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with “No Show” appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information.
• Follow operational policies and procedures, reporting changes as necessary.
• Contribute to team efforts to achieve related results.
• Exhibit superior customer service skills consistently.
• Answer phones promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers in a professional manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Skills

Customer service

Healthcare office experience

EMR systems

Phone etiquette

Education

High School Diploma

Associate's Degree preferred

Tools

EMR software

Practice Management System (PMS)

Job description

QualDerm Partners is seeking a Front Office Receptionist to join our dermatology network, handling patient registration, verifying insurance, and delivering excellent customer service in a fast-paced clinic setting.

You will greet patients, record arrivals in the EMR, verify identities, prepare paperwork, schedule appointments, and assist the Billing Department as needed while maintaining confidentiality and a warm, professional demeanor.