Patient Relations Specialist - Dermatology

University of Utah; Salt Lake City (UT); On-site; USD 26,000 - 32,000; Full time

Job summary

The University of Utah is seeking a patient services professional to support the Midvalley Health Center in Murray, with occasional work at other clinic locations. You will manage desk operations, patient registration, scheduling, and advise patients on financial obligations including payment plans.

The role ensures efficient information flow between medical staff and departments. Key duties include greeting patients, scheduling, verifying benefits, handling co-pays, maintaining records, and

Qualifications

• One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Current, valid Utah driver's license at time of hire may be required in some areas.

Responsibilities

• Greets and directs patients to their correct destinations both in person and over the phone.
• Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
• Completes patient admission and registration process by reviewing accounts and other documents for completeness and accuracy.
• Verifies patient benefits and eligibility, collects co-pays/deductibles/co-insurance, and responds to account status questions.
• Reconciles cash against daily charge and cash reports.
• Monitors patient flow and notifies clinical staff of changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Assists patients with automated medical record access.
• Manages inventory and maintenance.
• Performs other duties as required.

Skills

Customer service

Office experience

Communication skills

HIPAA knowledge

Attention to detail

Teamwork

Job description

Job Summary

This position is located at the Midvalley Health Center in Murray, and may occasionally work at other clinic locations. This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and other various departments.

Job Summary

This position is located at the Midvalley Health Center in Murray, and may occasionally work at other clinic locations. This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and other various departments.

Responsibilities

Essential Functions

• Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
• May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
• Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
• Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
• Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Reconciles cash against daily charge and cash reports.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Assists patients with automated medical record access, as needed.
• Manages inventory and maintenance.
• Performs other duties, as required.

Skills

• Demonstrated potential ability to perform the essential functions of the job as outlined above.
• Ability to maintain a professional demeanor in stressful or difficult situations.
• Ability to provide care appropriate to the patient demographic served.
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
• Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
• Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
• Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
• Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.
• Ability to work efficiently and independently.
• Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
• Ability to assimilate data from various sources.
• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
• Ability to navigate a facility with multiple providers and services.

Minimum Qualifications

One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).

Current, valid Utah driver's license at time of hire may be required in some areas.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Pay Rate Range: 18.65 - 23.54

Full Time or Part Time? Full Time

Work Schedule Summary: Monday – Friday

Department: 01455 - Dermatology Clinical Hpp

Location: Other

Close Date: 12/08/2026

Open Until Filled

Requisition Number: PRN46167B