Dermatology Front Desk & Patient Experience Coordinator

SKIN AND CANCER INSTITUTE; Henderson (NV); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive salary and benefits

Health, dental, vision, and ancillary.

401K retirement savings

Paid time off

Professional development opportunities

Supportive and fair work environment

Job summary

Skin and Cancer Institute is seeking a part-time Patient Care Coordinator for on-site work at our Henderson, NV location. You will manage front desk operations, schedule appointments, verify insurance, collect payments, and support clinical staff with administrative tasks.

The ideal candidate is Spanish bilingual with strong customer service, excellent communication, and familiarity with HIPAA requirements. Prior medical office experience is preferred; training opportunities are available.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office or customer service role preferred.
• Familiarity with HIPAA regulations and healthcare operations.
• Additional training or certification in medical office administration is preferred.

Responsibilities

• Greet patients professionally and courteously, check patients in and out per Customer Service standards.
• Collect required patient information at check-in (NPP, insurance, ID, demographics, CCOF).
• Maintain accurate patient charts, demographic and insurance information in EMA.
• Maintain a clean, organized reception area and restroom facilities.
• Schedule, confirm, and adjust patient appointments per protocols.
• Update provider schedules within guidelines and respond to changes promptly.
• Verify primary and secondary insurance prior to visits; differentiate plan types (HMO, PPO, POS, Medicare).
• Enter payer details into EMA and update the PA log with accurate codes.
• Collect patient financial responsibilities and process cosmetic payments via Lightspeed POS.
• Document payments, balance, and reconcile daily receipts; generate superbills timely.
• Maintain professional communication via Teams, Klara, email, and phone during shifts.
• De-escalate patient concerns with professional communication; request Google reviews as appropriate.
• Maintain HIPAA compliance and confidentiality at all times; ensure end-of-day documentation is uploaded.

Skills

SPANISH BILINGUAL

Customer service

Verbal & written communication

Insurance knowledge

Microsoft Office

EMA software

Lightspeed POS

HIPAA confidentiality

Education

High School Diploma or equivalent

Tools

Klara

ModMed

NoahFace

Tandem

CoverMyMeds

Quest Diagnostics

Job description

Skin and Cancer Institute is seeking a part-time Patient Care Coordinator for on-site work at our Henderson, NV location. You will manage front desk operations, schedule appointments, verify insurance, collect payments, and support clinical staff with administrative tasks.

The ideal candidate is Spanish bilingual with strong customer service, excellent communication, and familiarity with HIPAA requirements. Prior medical office experience is preferred; training opportunities are available.