Multisite Patient Care Coordinator — Front Desk & Scheduling

SKIN AND CANCER INSTITUTE; United States; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K retirement savings

Paid time off

Professional development opportunities

Supportive work environment

Job summary

Skin and Cancer Institute is seeking a Patient Care Coordinator to serve as the first point of contact for patients and visitors in a non-exempt, on-site role in Las Vegas. The position involves front desk operations, scheduling, insurance verification, collecting payments, and supporting clinical staff while upholding HIPAA and confidentiality standards.

Responsibilities include greeting patients, collecting information, maintaining EMA charts, and verifying insurance plans.

Qualifications

• Strong customer service and interpersonal skills.
• Knowledge of primary and secondary insurance types, billing, and documentation procedures.
• Proficiency in Microsoft Office and EMA software and Lightspeed.
• Ability to stay focused in dynamic situations while maintaining HIPAA confidentiality.
• Willingness to process financial payments professionally.

Responsibilities

• Greet patients professionally and check in/out per customer service standards.
• Collect all required patient information at check-in (NPP, insurance, ID, demographics, CCOF).
• Maintain accurate patient charts, demographics, and insurance info in EMA.
• Maintain a clean, organized reception area and restrooms.
• Schedule, confirm, and adjust patient appointments.
• Maintain provider schedules within guidelines and handle changes.
• Verify primary/secondary insurance before visits; document payer info in EMA.
• Balance daily payments; prepare and generate superbills timely.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Insurance knowledge

EMA software

Lightspeed

Microsoft Office

HIPAA compliance

Financial processing

Education

High school diploma

1-2 years in medical office

HIPAA familiarity

Medical office training

Tools

EMA software

Lightspeed POS

Klara

ModMed

Job description

Skin and Cancer Institute is seeking a Patient Care Coordinator to serve as the first point of contact for patients and visitors in a non-exempt, on-site role in Las Vegas. The position involves front desk operations, scheduling, insurance verification, collecting payments, and supporting clinical staff while upholding HIPAA and confidentiality standards.

Responsibilities include greeting patients, collecting information, maintaining EMA charts, and verifying insurance plans.