Dermatology Front Desk & Patient Care Coordinator

SKIN AND CANCER INSTITUTE; Redlands (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K retirement savings

Paid time off

Professional development

Supportive work environment

Job summary

Skin and Cancer Institute in Redlands, CA seeks a Patient Care Coordinator to manage front desk operations, scheduling, and patient communications. You will verify insurance, collect payments, and support clinical staff while maintaining strict confidentiality.

The role requires strong customer service, accurate data handling in EMA, and professional appearance. Join a collaborative team focused on patient care and excellence.

Qualifications

• > Strong customer service and written/verbal communication skills.
• > Knowledge of insurance types, billing, and documentation procedures.
• > Proficiency in Microsoft Office, EMA, and Lightspeed.
• > HIPAA confidentiality and professional demeanor.
• > Ability to process payments accurately and efficiently.

Responsibilities

• Greet and check patients in/out per service standards.
• Verify insurance and collect patient information at check-in.
• Maintain accurate patient charts and EMA data.
• Balance daily payments and prepare superbills.
• Schedule and manage appointments per protocols.
• Maintain clean, organized front desk and reception area.
• Communicate with patients via Teams, email, phone.
• Ensure HIPAA compliance and end-of-day documentation.

Skills

Strong customer service

Verbal and written communication

Insurance knowledge

Microsoft Office

EMA software

Lightspeed

HIPAA compliance

Payment collection

Education

High school diploma or equivalent

Medical office administration certification (preferred)

Tools

EMA software

Lightspeed POS

Microsoft 365 apps

Klara

ModMed

NoahFace

Job description

Skin and Cancer Institute in Redlands, CA seeks a Patient Care Coordinator to manage front desk operations, scheduling, and patient communications. You will verify insurance, collect payments, and support clinical staff while maintaining strict confidentiality.

The role requires strong customer service, accurate data handling in EMA, and professional appearance. Join a collaborative team focused on patient care and excellence.