Dermatology Front Desk & Patient Concierge

Anne Arundel Dermatology; Rockville (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Disability insurance

Life insurance

Paid time off

Paid holidays

Retirement Savings plan

Employee discount

Job summary

Anne Arundel Dermatology in Rockville, MD is seeking a Front Desk Receptionist to greet patients, manage scheduling, and handle check‑in/out processes with a focus on accuracy and patient care.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced office. Experience with EMR/EHR and HIPAA is preferred; dermatology background is a plus.

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in a customer-facing or customer service role required.
• 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
• Previous dermatology experience preferred.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end‑of‑day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Time management

Organization

Multitasking

HIPAA compliance

EMR/EHR experience

Phone system proficiency

Teamwork

Flexibility to travel

Education

High school diploma or GED

Customer-facing experience

Medical receptionist experience

Dermatology experience

Tools

EMR/EHR software

Job description

Anne Arundel Dermatology in Rockville, MD is seeking a Front Desk Receptionist to greet patients, manage scheduling, and handle check‑in/out processes with a focus on accuracy and patient care.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced office. Experience with EMR/EHR and HIPAA is preferred; dermatology background is a plus.