Dermatology Front Desk Concierge: Patient Care & Admin

Anne Arundel Dermatology; Hagerstown (MD); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid time off

Paid holidays

Retirement Savings

Employee discount

Job summary

Anne Arundel Dermatology in Hagerstown, MD is seeking a Front Desk Receptionist to welcome patients and support daily administrative tasks. You will check patients in/out, schedule appointments, collect payments, and maintain accurate demographics and charts.

Strong customer service and HIPAA compliance are essential in this fast-paced dermatology office. The role requires attention to detail, the ability to work independently and as part of a team, and flexibility to cover nearby locations as

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in a customer-facing role.
• 1-3 years of recent experience as Medical Receptionist preferred.
• Dermatology experience preferred.
• HIPAA knowledge and ability to handle confidential information.

Responsibilities

• Greet patients in a pleasant, professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling.
• Review patient charts for required information and signatures.
• Check patients in and out.
• Monitor reception area and communicate with patients as needed.
• Collect patient payments.
• Update product inventory and fulfill orders.
• Run end-of-day reports and balance payment totals when closing.
• Distribute reports and correspondence to patient charts.
• Ensure messages and interdepartmental communications are addressed promptly.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Attention to detail

Time management

HIPAA knowledge

EMR/EHR experience

Phone systems

Teamwork

Travel coverage

Education

High school diploma or GED

Tools

EMR/EHR software

Job description

Anne Arundel Dermatology in Hagerstown, MD is seeking a Front Desk Receptionist to welcome patients and support daily administrative tasks. You will check patients in/out, schedule appointments, collect payments, and maintain accurate demographics and charts.

Strong customer service and HIPAA compliance are essential in this fast-paced dermatology office. The role requires attention to detail, the ability to work independently and as part of a team, and flexibility to cover nearby locations as