Dermatology Front Desk Concierge & Patient Experience

Anne Arundel Dermatology; Springfield (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision

Disability insurance

Life insurance

Paid time off

Paid holidays

Retirement plan

Employee discount

Job summary

Anne Arundel Dermatology is hiring a full-time Front Desk Receptionist / Medical Receptionist in Augusta, GA. You will greet patients, manage calls and appointments, and handle payments while supporting medical and cosmetic services with professionalism and empathy.

Ideal candidates bring strong customer service, HIPAA knowledge, and EMR/EHR experience. The role requires flexibility to cover nearby locations and a focus on accuracy and teamwork within a fast-paced dermatology setting.

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in a customer-facing or customer service role required.
• 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
• Previous dermatology experience preferred.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication skills

Attention to detail

Time management

HIPAA knowledge

EMR/EHR experience

Phone etiquette

Independence

Teamwork

Flexibility to travel

Education

High school diploma or GED

Tools

EMR/EHR software

Multi-line phone systems

Office equipment

Job description

Anne Arundel Dermatology is hiring a full-time Front Desk Receptionist / Medical Receptionist in Augusta, GA. You will greet patients, manage calls and appointments, and handle payments while supporting medical and cosmetic services with professionalism and empathy.

Ideal candidates bring strong customer service, HIPAA knowledge, and EMR/EHR experience. The role requires flexibility to cover nearby locations and a focus on accuracy and teamwork within a fast-paced dermatology setting.