Dermatology Front Desk & Patient Concierge

Anne Arundel Dermatology; Alcoa (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Disability insurance (short/long-term)

Life insurance (voluntary)

Paid time off

Paid holidays

Retirement savings plan

Employee discount on cosmetic services

Job summary

Anne Arundel Dermatology in Alcoa, TN is hiring a Front Desk Receptionist to support patient check-in/check-out, scheduling, payments, and accurate record-keeping in our outpatient dermatology practice. You will greet patients, answer calls, coordinate referrals, enter demographics, review charts, and ensure timely communications.

This role requires excellent customer service, strong organization, HIPAA knowledge, and ability to work well in a fast-paced team.

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in a customer-facing or customer service role.
• 1–3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
• Previous dermatology experience preferred.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Attention to detail

Organization

Time management

Multitasking

HIPAA knowledge

EMR/EHR experience

Phone systems

Teamwork

Travel availability

Education

High school diploma or GED

Tools

EMR/EHR systems

Multi-line phone systems

Job description

Anne Arundel Dermatology in Alcoa, TN is hiring a Front Desk Receptionist to support patient check-in/check-out, scheduling, payments, and accurate record-keeping in our outpatient dermatology practice. You will greet patients, answer calls, coordinate referrals, enter demographics, review charts, and ensure timely communications.

This role requires excellent customer service, strong organization, HIPAA knowledge, and ability to work well in a fast-paced team.