Dermatology Front Desk & Patient Concierge

Anne Arundel Dermatology; Augusta (GA); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid time off

Paid holidays

Retirement Savings account

Employee discount on cosmetic services

Job summary

Anne Arundel Dermatology in Augusta, GA is hiring a full-time Front Desk Receptionist / Medical Receptionist. You will greet patients, schedule appointments, collect payments, and support both medical and cosmetic services in a fast-paced dermatology practice.

The role emphasizes top-tier customer service, HIPAA compliance, EMR proficiency, and the ability to coordinate referrals while working Monday through Friday, 8:00 AM to 5:00 PM, with occasional after-hours events.

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in a customer-facing role.
• 1–3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
• Dermatology experience preferred.
• Knowledge of HIPAA standards.
• Experience using electronic medical records (EMR/EHR) preferred.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Time management

HIPAA knowledge

EMR/EHR experience

Phone system

Teamwork

Willing to travel for coverage

Education

High school diploma or GED

Tools

EMR/EHR software

Job description

Anne Arundel Dermatology in Augusta, GA is hiring a full-time Front Desk Receptionist / Medical Receptionist. You will greet patients, schedule appointments, collect payments, and support both medical and cosmetic services in a fast-paced dermatology practice.

The role emphasizes top-tier customer service, HIPAA compliance, EMR proficiency, and the ability to coordinate referrals while working Monday through Friday, 8:00 AM to 5:00 PM, with occasional after-hours events.