Front Desk Receptionist- Hagerstown, MD

Anne Arundel Dermatology; Hagerstown (MD); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid time off

Paid holidays

Retirement Savings

Employee discount

Job summary

Anne Arundel Dermatology in Hagerstown, MD is seeking a Front Desk Receptionist to welcome patients and support daily administrative tasks. You will check patients in/out, schedule appointments, collect payments, and maintain accurate demographics and charts.

Strong customer service and HIPAA compliance are essential in this fast-paced dermatology office. The role requires attention to detail, the ability to work independently and as part of a team, and flexibility to cover nearby locations as

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in a customer-facing role.
• 1-3 years of recent experience as Medical Receptionist preferred.
• Dermatology experience preferred.
• HIPAA knowledge and ability to handle confidential information.

Responsibilities

• Greet patients in a pleasant, professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling.
• Review patient charts for required information and signatures.
• Check patients in and out.
• Monitor reception area and communicate with patients as needed.
• Collect patient payments.
• Update product inventory and fulfill orders.
• Run end-of-day reports and balance payment totals when closing.
• Distribute reports and correspondence to patient charts.
• Ensure messages and interdepartmental communications are addressed promptly.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Attention to detail

Time management

HIPAA knowledge

EMR/EHR experience

Phone systems

Teamwork

Travel coverage

Education

High school diploma or GED

Tools

EMR/EHR software

Job description

Overview

We’re hiring a Front Desk Receptionist to join our outpatient dermatology practice in Hagerstown, MD. This role plays an important part in creating a positive patient experience while supporting the day-to-day administrative operations of the office, including patient check-in and check-out, scheduling, payments, insurance information, and maintaining accurate patient records.

Must be able to start as early as 7am.

Why join Anne Arundel Dermatology?

At Anne Arundel Dermatology we give exceptional care - to our patients and to each other. We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands-on training and long-term career growth opportunities from within.

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and southeastern states. With 300+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Pay range: $17-21/hr, depending upon experience

Responsibilities

Responsibilities:

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Qualifications

Qualifications:

• Excellent customer service and communication skills.
• Strong attention to detail, organization, and time management.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of HIPAA standards.
• Experience using electronic medical records (EMR/EHR) preferred.
• Comfortable using multi-line phone systems and standard office equipment.
• Ability to work effectively both independently and as part of a team.
• Flexibility to travel to and provide coverage at nearby practice locations as needed.

You’ll Thrive in This Role If You:

• Enjoy creating a welcoming and positive experience for patients.
• Communicate clearly and professionally with patients and team members.
• Work well in a fast-paced, team-oriented environment.
• Are proactive, dependable, and willing to jump in where needed.
• Take pride in accuracy, organization, and attention to detail.

Licensure/Certifications/Education

Education & Experience:

• High school diploma or GED required.
• At least 2 years of experience in a customer-facing or customer service role required.
• 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
• Previous dermatology experience preferred.

Physical Requirements:

• Sitting, some standing, stooping and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Benefits are offered to employees working 30+ hours per week:

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products