Dermatology Clinic Scheduling & Front Desk Lead

University Health KC; Kansas City (MO); On-site; USD 34,000 - 52,000; Full time

Job summary

University Health KC is seeking a Clinic Access and Scheduling Coordinator for the Independence Clinic. This role manages patient access, schedules appointments, and serves as a front-line liaison to clinical and financial systems.

The position requires experience with medical scheduling, patient interaction, and strong communication. The incumbent will supervise PASR staff, assist with training, and support downtime system stabilization.

Qualifications

• High school diploma or equivalent required.
• Experience in appointment scheduling for medical procedures.
• Experience with direct patient contact.
• Knowledge of basic medical terminology.
• Strong written and verbal communication skills.
• Experience mentoring or training staff.
• Proficient with computer hardware and software.

Responsibilities

• Interviews patients to obtain demographic and financial data to access hospital systems.
• Verifies financial/insurance information and obtains pre-certification/authorization for referrals.
• Collects co-pays and makes referrals to financial resources.
• Maintains and coordinates appointment schedules; handles outpatient clinic check-in communications.
• Leads and coordinates PASR I and II staff; coaches, assigns work and supports supervisor in productivity/quality assessments.
• Trains new staff and provides input on team member performance.

Skills

Communication skills

Written communication

Patient interaction

Medical terminology

Mentorship/Training

Computer literacy

Education

High school diploma or equivalent

Associates degree

Job description

University Health KC is seeking a Clinic Access and Scheduling Coordinator for the Independence Clinic. This role manages patient access, schedules appointments, and serves as a front-line liaison to clinical and financial systems.

The position requires experience with medical scheduling, patient interaction, and strong communication. The incumbent will supervise PASR staff, assist with training, and support downtime system stabilization.