Clinic Access and Scheduling Coordinator

University Health; Kansas City (MO); On-site; USD 42,000 - 58,000; Full time

Job summary

University Health's Independence Clinic seeks a Clinic Access and Scheduling Coordinator to support patient access and scheduling workflows. You will handle patient data, coordinate appointments, and ensure smooth front-line communication in a busy dermatology clinic.

The role includes verifying insurance, obtaining authorizations, collecting co-pays, and guiding patients to appropriate financial resources, while leading PASR staff and maintaining system uptime.

Qualifications

• High school diploma or equivalent.
• Experience in appointment scheduling for medical procedures.
• Experience with direct patient contact.
• Knowledge of basic medical terminology.
• Strong communication skills to gather and exchange information with hospital staff and physicians.
• Concise written communication skills.
• Experience mentoring or training staff.
• Proficient in computer hardware and software.

Responsibilities

• Interview patients to obtain demographic and financial data for access to clinical and financial systems.
• Verify financial and insurance information and obtain pre-certification and referrals.
• Collect co-pays and refer to appropriate financial resources.
• Maintain and organize appointment schedules and check-in for visits.
• Serve as front-line telephone representative for outpatient clinic.
• Lead and coordinate PASR I and II staff; coach and assign work.
• Assist supervisors with productivity and conduct evaluations; train staff.
• Organize and maintain standards during system downtime.

Skills

Medical terminology

Communication skills

Written communication

Mentorship/training

Computer proficiency

Education

High school diploma

Associates Degree

Job description

Clinic Access and Scheduling Coordinator

101 Truman Medical Center

Job Location: Independence Clinic, University Health 1 (UH1) Kansas City, Missouri

Department: Dermatology Clinic UHTMC

Position Type: Full time

Work Schedule: 7:00AM - 3:30PM

Hours Per Week: 40

Serves as a front-line representative for the organization. Interviews patients and/or other sources to obtain demographic and financial data to access patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties.

Responsibilities include: verifies financial and insurance information, obtains appropriate pre-certification and authorization for referrals, collects, co-pays and makes referrals to appropriate financial resources.

Maintains organization of appointment schedules, from appointment selections to check-in of patient for visit. Is responsible for all telephone communication into outpatient clinic.

Functions as a team leader/coordinator for PASR I and II staff. Coaches, assigns work assists supervisor(s) with monitoring of employee's productivity and quality of work. Serves as an additional facilitator and resource individual if supervisor is unavailable. Assists supervisor(s) with information and input into their team member's productivity and conduct when evaluations come due. Must meet all Level I and II requirements of a PASR before promoting to this position or have equivalent experience. Assists managers with training new and existing staff. Can be relied upon to lead and train staff to do special projects. Help organize and maintain standards during system downtime.

Minimum Requirements

• High school diploma or equivalent.
• Experience in appointment scheduling for medical procedures.
• Experience with direct patient contact.
• Knowledge of basic medical terminology.
• Communication skills required to gather and exchange information with other hospital staff members, physicians.
• Concise written communication skills.
• Experience providing mentorship and/or training to staff.
• Proficient in use of computer hardware and software.

Preferred

• Knowledge of training processes and/or procedures.
• Associates Degree.