Patient Scheduler: Front Desk & Care Coordination

University Health KC; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

University Health KC in Kansas City, MO, seeks a friendly Patient Scheduler for our Pulmonary & Allergy Clinics. You will be the first point of contact, guiding patients from appointment scheduling to check-in, with emphasis on accuracy of records and superior customer service.

You will manage the clinic flow, handle registrations and financial information, answer calls, explain benefits, and ensure a seamless, organized schedule for optimal patient experience.

Qualifications

• Minimum one year of customer service experience.
• Excellent verbal and written communication skills.
• Proficiency with computer hardware/software and patient management systems.

Responsibilities

• Greet and assist patients, schedule, check-in, and check-out for visits.
• Manage patient flow to ensure timely appointments and smooth front-desk operations.
• Enter accurate patient demographics and financial information in the system.
• Answer phone calls, respond to patient requests, and explain benefits and discounts clearly.
• Organize and optimize the clinic schedule for best patient experience.

Skills

Customer service

Verbal communication

Written communication

Detail-oriented

Education

High school diploma

Tools

Electronic Medical Records

Job description

University Health KC in Kansas City, MO, seeks a friendly Patient Scheduler for our Pulmonary & Allergy Clinics. You will be the first point of contact, guiding patients from appointment scheduling to check-in, with emphasis on accuracy of records and superior customer service.

You will manage the clinic flow, handle registrations and financial information, answer calls, explain benefits, and ensure a seamless, organized schedule for optimal patient experience.