Clinic Access and Scheduling Coordinator

University Health; Independence (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

University Health is seeking a Clinic Access and Scheduling Coordinator for Independence Clinic to manage patient scheduling, data collection, and financial verification for dermatology clinic visits.

The role requires strong communication, medical terminology knowledge, and experience training staff. This full-time on-site position supports front-line patient access and clinic operations located at the Independence Clinic, UH1 Kansas City, MO.

Qualifications

• Experience in appointment scheduling for medical procedures.
• Experience with direct patient contact.
• Knowledge of basic medical terminology.
• Strong written and verbal communication with hospital staff and physicians.
• Experience mentoring and/or training staff.
• Proficient in use of computer hardware and software.

Responsibilities

• Interviews patients to collect demographic and financial data for access to clinical and financial systems.
• Verifies financial and insurance information and obtains pre-certifications/authorizations for referrals.
• Maintains organization of appointment schedules and handles clinic check-ins.
• Leads PASR I and II staff, coaches, and assists supervisors with productivity and quality monitoring.

Skills

Appointment scheduling

Patient communication

Medical terminology

Written communication

Mentoring/training staff

Computer skills

Education

High school diploma or equivalent

Job description

Clinic Access and Scheduling Coordinator

101 Truman Medical Center

Job Location: Independence Clinic, University Health 1 (UH1) Kansas City, Missouri

Department: Dermatology Clinic UHTMC

Position Type: Full time

Work Schedule: 7:00AM - 3:30PM

Hours Per Week: 40

Serves as a front-line representative for the organization. Interviews patients and/or other sources to obtain demographic and financial data to access patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties.

Responsibilities include: verifies financial and insurance information, obtains appropriate pre-certification and authorization for referrals, collects, co-pays and makes referrals to appropriate financial resources.

Maintains organization of appointment schedules, from appointment selections to check-in of patient for visit. Is responsible for all telephone communication into outpatient clinic.

Functions as a team leader/coordinator for PASR I and II staff. Coaches, assigns work assists supervisor(s) with monitoring of employee's productivity and quality of work. Serves as an additional facilitator and resource individual if supervisor is unavailable. Assists supervisor(s) with information and input into their team member's productivity and conduct when evaluations come due. Must meet all Level I and II requirements of a PASR before promoting to this position or have equivalent experience. Assists managers with training new and existing staff. Can be relied upon to lead and train staff to do special projects. Help organize and maintain standards during system downtime.

Minimum Requirements

• High school diploma or equivalent.
• Experience in appointment scheduling for medical procedures.
• Experience with direct patient contact.
• Knowledge of basic medical terminology.
• Communication skills required to gather and exchange information with other hospital staff members, physicians.
• Concise written communication skills.
• Experience providing mentorship and/or training to staff.
• Proficient in use of computer hardware and software.

Preferred

• Knowledge of training processes and/or procedures.
• Associates Degree.