Ophthalmology Clinic Patient Access & Scheduling Specialist

University Health KC; Kansas City (MO); On-site; USD 36,000 - 44,000; Full time

Job summary

University Health Sabates Eye Clinic in Kansas City, MO is seeking a Clinic Patient Access Representative to serve as the first contact for patients and manage appointments, registration, check-in/out, insurance verification, and front desk operations in a fast-paced ophthalmology setting.

The role emphasizes accurate records, excellent customer service, and collaboration with clinicians to optimize patient flow and clinic efficiency.

Qualifications

• High school diploma or GED is required.
• Customer service experience or completion of UH Patient Access Representative/Patient Scheduler Apprentice Program.
• Strong verbal and written communication skills.
• Proficiency with computer hardware and software.

Responsibilities

• Welcome patients and provide exceptional customer service throughout the registration and scheduling process.
• Schedule appointments based on provider availability, referrals, and patient needs.
• Complete patient registration, verify demographic and insurance information, and maintain accurate records.
• Verify insurance eligibility, collect co-pays, explain financial responsibilities, and reconcile daily payments.
• Manage incoming calls, patient messages, referrals, and appointment requests.
• Complete charge entry and support billing and other clinic administrative functions.
• Create and organize paper patient charts for clinic visits.
• Collaborate with providers and staff to maximize clinic schedules and patient flow.
• Promote quality, patient safety, customer service, and compliance with standards.

Skills

Customer service

Verbal communication

Written communication

Computer literacy

Education

High school diploma or GED

Job description

University Health Sabates Eye Clinic in Kansas City, MO is seeking a Clinic Patient Access Representative to serve as the first contact for patients and manage appointments, registration, check-in/out, insurance verification, and front desk operations in a fast-paced ophthalmology setting.

The role emphasizes accurate records, excellent customer service, and collaboration with clinicians to optimize patient flow and clinic efficiency.