Patient Care Concierge & Scheduling Specialist

U.S. Dermatology Partners; Chillicothe (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

U.S. Dermatology Partners in Chillicothe, MO is seeking a Patient Care Coordinator to schedule appointments and manage online requests from ZocDoc and other channels. You will execute patient recall outreach and uphold scheduling protocols to maintain smooth clinic operations.

The role requires strong English communication, attention to detail, and proficiency with Excel, Word, and Outlook. You will engage with patients by phone and online, support the team, and ensure timely responses in a

Qualifications

• Detail oriented with professional attitude and reliable performance.
• Ability to follow verbal and written instructions with clear grammar and spelling.
• Interpersonal skills to support customer service and team collaboration.
• English communication in speaking and writing is essential.
• Basic to intermediate math/analytical ability for problem solving.
• Basic to intermediate computer operation and software proficiency.
• Specialty knowledge of scheduling systems and HIPAA guidelines.

Responsibilities

• Coordinate scheduling of appointments for clinics and online requests via channels like ZocDoc and landing pages.
• Manage patient recall programs and follow up on inquiries to ensure timely responses.
• Interact with patients by phone and online to schedule appointments.
• Adhere to scheduling protocols and maintain accurate records.
• Support leadership by organizing workflow and improving patient service quality.

Skills

Interpersonal skills

Communication skills

Detail oriented

Organizational skills

English communication

Problem solving

Computer literacy

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

U.S. Dermatology Partners in Chillicothe, MO is seeking a Patient Care Coordinator to schedule appointments and manage online requests from ZocDoc and other channels. You will execute patient recall outreach and uphold scheduling protocols to maintain smooth clinic operations.

The role requires strong English communication, attention to detail, and proficiency with Excel, Word, and Outlook. You will engage with patients by phone and online, support the team, and ensure timely responses in a