Clinic Access and Scheduling Rep - Dermatology Clinic

University Health; Independence (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

University Health in Independence, Missouri, is seeking a Clinic Access and Scheduling Representative for the Dermatology Clinic. The role focuses on scheduling, pre-registration, front desk duties, and patient flow management to ensure efficient clinic operations.

You will verify demographic and financial information, explain the Discount Policy and patient financial obligations, and handle phone requests to maintain a productive clinic schedule.

Qualifications

• High school diploma or equivalent required.
• One year customer service experience preferred.
• Concise written communication skills required.

Responsibilities

• Schedule patients and manage front desk activities.
• Perform pre-registration, check-in and check-out processes.
• Maintain accurate demographic and financial information in the system.
• Answer phone calls and respond to patient requests.
• Communicate health benefit information and financial obligations to patients.

Skills

Customer service

Communication skills

Written communication

Education

High school diploma or equivalent

College course work

Tools

Computer skills

Job description

Clinic Access and Scheduling Rep - Dermatology Clinic### Clinic Access and Scheduling Rep - Dermatology ClinicApply: Independence Clinic: Full time: Posted Today: R0019397**If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.****Please log into myWORKDAY to search for positions and apply.**Clinic Access and Scheduling Rep - Dermatology Clinic101 Truman Medical Center# **Job Location**Independence ClinicIndependence, Missouri# **Department**Eastland Clinic# **Position Type**Full time# **Work Schedule**8:00AM - 4:30PM# **Hours Per Week**40# **Job Description**The Patient Access and Scheduling Representative is primarily responsible for assisting patients through scheduling, pre-registration, front desk management, check-in, registration, check-out, as well as patient flow management. The Representative is accountable for creating and verifying accurate demographic and financial information in the financial and clinical record system through telephone or face-to-face contact. The Representative is expert in maintaining accurate, up-to-date demographic and financial information on each patient served. The Representative verifies information through patient-supplied materials or on-line verification as provided by the organization. The Representative communicates health benefit information including the organization’s Discount Policy and financial obligations to patients served. The Representative has primary responsibility for answering all phone calls and requests made to the area of responsibility. The Representative is primarily responsible for securing and maintaining a highly effective and productive clinic schedule.Minimum RequirementsHigh school diploma or equivalent required One year customer service Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons Concise written communication skills Proficient in use of computer hardware and softwarePreferred:Experience with customers in hospital, business or insurance officeKnowledge of basic medical terminologyFamiliar with insuranceCollege course work### About Us**Working at University Health is about making a difference. It's providing the best care to every patient every day.** University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.