Deposit Operations Liaison - Process & Compliance Lead

Cathay Bank in; Rosemead (CA); On-site; USD 67,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

401(k)

FSAs / HSA options

Job summary

Cathay Bank in Rosemead, CA is seeking an Operations Liaison Officer to coordinate Deposit Operations with branch networks and internal units. The role emphasizes regulatory compliance, process improvement, and timely communication across departments.

The ideal candidate will have 3–5+ years of branch operations experience, a finance/business degree preferred, proficiency with FIS/IBS and Ncino, and bilingual English/ Mandarin or Cantonese is a plus.

Qualifications

• Education: College degree in Finance/Business preferred but not required.
• Experience: Minimum 3–5+ years' branch operations experience; CIP knowledge.
• Skills: Detail oriented with strong written and verbal communication; bilingual a plus.

Responsibilities

• Serves as a liaison between Deposit Operations and branch or business unit personnel to resolve operational inquiries, escalations and service issues in a timely and professional manner.
• Provides guidance on deposit operations processes, account maintenance, transaction processing, exception handling, and internal procedures.
• Research and resolve operational discrepancies, including account maintenance issues, transaction exceptions, documentation concerns, and processing errors
• Coordinate with Compliance, Risk, Audit, legal, Information Technology, and other internal partners to support accurate and compliant operational practices.
• Assist with the review, development, and maintenance of departmental procedures, job aids, checklists, and communication materials.
• Support implementation of new products, systems, regulatory changes and process improvement initiatives impacting Deposit Operations and Branch Operations.
• Monitor service requests, track issue resolution, identify recurring trends, and recommend process enhancements to improve efficiency and reduce risks.
• Assist with internal audits, regulatory examinations, quality control reviews, and management reporting by gathering documentation and supporting timely responses.
• Provide training support and operations guidance to branch and department staff on policies, procedures, systems and workflow expectations.
• Assists with vendor coordination affecting branch operations and services.
• Assists with tracking and maintaining branch and department data activity reporting.
• Performs other assignments as deemed necessary by the Bank.

Skills

Bilingual (English / Mandarin or Canto

Detail oriented

Strong communication

Multitasking

Education

College degree in Finance/Business preferred

Tools

FIS/IBS

Ncino

Excel

Word

Job description

Cathay Bank in Rosemead, CA is seeking an Operations Liaison Officer to coordinate Deposit Operations with branch networks and internal units. The role emphasizes regulatory compliance, process improvement, and timely communication across departments.

The ideal candidate will have 3–5+ years of branch operations experience, a finance/business degree preferred, proficiency with FIS/IBS and Ncino, and bilingual English/ Mandarin or Cantonese is a plus.