Regional Operations Officer (NE)

Cathay Bank in; Oakland (CA); On-site; USD 2,966,000 - 4,225,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

FSAs

HSA with company contributions

401(k)

Job summary

Cathay Bank is seeking a Regional Operations Officer (NE) for Project Management to lead branch operations within the assigned region. Travel will be required to multiple branches to ensure service quality and operational integrity.

The role emphasizes leadership, process improvement, and audit remediation, with close collaboration across Deposit Operations Administration and Branch Services. Equal opportunity employer.

Qualifications

• College degree preferred; 5–7 years in branch operations.
• Experience as an Operations Officer preferred; knowledge of branch banking, loss prevention, and regulatory requirements.
• Willing to travel 30–50 miles; flexible schedule; PC proficiency (Excel/Word).

Responsibilities

• Ensure operational integrity of assigned branches and staff.
• Balance branch controls with customer service to minimize risk.
• Identify deficiencies via mini reviews and implement action plans.
• Remediate audit findings and coordinate responses.
• Maintain knowledge of bank products, policies, and procedures.
• Provide branch coverage and assist with account openings.

Skills

Leadership

Excel

Word

Analytical thinking

Education

College degree

Tools

Excel

Word

Job description

Regional Operations Officer (NE) (Project Management)

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

Travel to various branches within assigned region to promote and support superior customer service and for monitoring/maintaining the quality of the operational activities within assigned region. Work closely with Deposit Operations Administration-Branch Services department for all branch operational procedures, and other areas within Deposit Operations Administration for problems or issues relating to audits, security, personnel, losses, or service. May provide recommendations to Deposit Operations Administration for improved branch procedures and/or changes. Responsible for ensuring that assigned branches comply with all bank policies, procedures, and applicable laws/regulations. Maintain operational integrity for all branches within assigned Region. Operates with a leadership style that consistently demonstrates effective communication and empowerment. Supports region with service and sales objectives. Leads by example and manages through change and adversity.

ESSENTIAL FUNCTIONS

• Works with the District Administrator or Regional Manager to ensure the operational integrity of assigned branches.
• Manages all operations activities and employees through subordinates, usually the branch Customer Service and Sales Manager/or supervisor. Works together to balance operational controls and customer service to minimize risk.
• Identifies deficiencies and issues by conducting mini reviews in areas of operations, new accounts, and processes. Provides reinforcement training and implements an action plan to ensure the quality and proper procedures/controls are in place.
• Monitors and ensures that policy/compliance standards are met by use of established mini reviews and follow-up.
• Assists with remediation of any audit findings. Coordinates responses to operational audits and ensures resolution to audit exceptions especially for any repeat findings.
• Maintains a strong working knowledge of the Bank products and services, reporting, policy, and procedures.
• Ensures that all branch functions are adequately staffed by training and cross-training personnel, and that all duties are performed in a timely, accurate and complete manner.
• Provides coverage for branches as needed and account opening whenever necessary.

QUALIFICATIONS

• Education: College Degree preferred.
• Experience: Min. 5-7 years of Branch operations experience or experience in a similar capacity required. Previous experience as an Operations Officer preferred. Thorough knowledge of branch banking, operations, loss prevention, loss investigation, production management and Federal and State laws and regulations. Excellent leadership skills a must.
• Skills/Ability: Availability to work any shift matching the branch banking hours and/or staffing needs. A willingness to work a flexible schedule. A willingness to travel within a 30–50-mile radius to multiple locations as business needs arise. Analytical and research; planning, organizing, and controlling; demonstrated leadership; innovative and able to adjust quickly; must be able to influence others and committed to make changes; PC Proficient including Excel and Word.

OTHER DETAILS

$26.44 – $31.25 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy .

Cathay Bank is an Equal Opportunity and Affirandive Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Branch Operations

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at [phone] [e-mail] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.