Relationship Banker I — Client Growth & Service

Cathay Bank; Ontario (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k)

Job summary

Cathay Bank is hiring a teller/operations associate in California. You will handle deposits, withdrawals, and new account openings while delivering exceptional customer service.

The role supports branch promotions, cross-selling, and adherence to regulatory and security standards. Ideal candidates have cash handling or retail/ customer-service experience, strong communication, and teamwork, with bilingual English/Chinese skills preferred.

Qualifications

• College degree in business, accounting or finance preferred.
• 1 year or more cash handling or customer service experience preferred.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.

Responsibilities

• Handle teller transactions accurately and efficiently.
• Open accounts and refer customers to other bank services.
• Provide quality customer service and solve problems.
• Follow bank regulations and security procedures.
• Assist in cross-selling bank products and services.
• Maintain confidentiality of customer information.

Skills

Cash handling

Customer service

Sales skills

Communication

Attention to detail

Teamwork

Bilingual English/Chinese

Education

College degree in business, accounting or finance preferred

Related work experience

Tools

Banking software

Microsoft Office

10-key

Job description

Cathay Bank is hiring a teller/operations associate in California. You will handle deposits, withdrawals, and new account openings while delivering exceptional customer service.

The role supports branch promotions, cross-selling, and adherence to regulatory and security standards. Ideal candidates have cash handling or retail/ customer-service experience, strong communication, and teamwork, with bilingual English/Chinese skills preferred.