VP Assistant Manager, Branch Services

Cathay Bank; Rosemead (CA); On-site; USD 90,000 - 104,000; Full time

Job summary

Cathay Bank seeks a seasoned Deposit Operations Manager to lead a team of 5-6 Deposit Operations Officers in Rosemead, CA. You will resolve branch operational issues, guide policy and procedural changes, and coordinate monthly CSSM and Regional Operations Officer meetings.

You will drive process improvements, ensure regulatory compliance, and participate in major initiatives related to branch services and risk management. Strong leadership and banking systems knowledge are essential.

Qualifications

• Education: College degree with business classes preferred or equivalent experience required.
• Experience: 5-7 years of deposit and/or branch operations experience, preferably in a back-office environment, required.
• 3 years of management experience or leading a team.
• Strong understanding of banking regulations and operational controls.
• Has an in-depth understanding of the various systems used by the branch network.

Responsibilities

• Answers branch or department inquiries on branch operations, policy/procedures, customer service, compliance, and training related issues.
• Analyzes and resolves procedural issues; handles escalations from the team through resolution.
• Works with Audit, Physical Security, Compliance to improve policies and procedures; enforces changes.
• Oversees Branch Review and Callback Centralization programs to assess risks and provide training.
• Reviews branch audit reports and call logs to identify trends and address gaps.

Skills

Leadership

Regulatory knowledge

Communication

Problem solving

Team management

Education

College degree in business or equivalent

Tools

Banking systems knowledge

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

General Summary

Manages a team of Deposit Operations Officers that provide support to branches for operations related matters. Makes oneself available to resolve branch daily issues by answering inquiries regarding overall operations, including legal, compliance and policy/procedural questions, and provides decision‑making guidance, as necessary. Leads the coordination, agenda setting, and delivery of the monthly Customer Service and Sales Manager calls. Understands the functions of systems used by the branches. Identifies, resolves, and/or escalates operational problems or concerns. Leads the periodic revision of existing policies and procedures that are focused on creating operational efficiencies and minimizing operational and compliance risk. Plans, organizes, and implements various small to moderate scope operations projects. Perform assigned tasks with minimal supervision.

DIRECT REPORTS

• 5-6 Deposit Operations Officers

Essential Functions

• Answers branch or department inquiries on branch operations, policy/procedures, customer service, compliance, and training related issues. Analyzes and resolves any related procedural issues. Handles escalations from the team through resolution.
• Works closely with Audit, Physical Security, Compliance and other support units to identify and recommend improvements to operational policies and procedures; develops and enforces appropriate policies and procedure changes.
• Serves as an escalation point for operational, regulatory and/or risk issues and investigations.
• Provides oversight and strategic planning for the Branch Review (Quality Assurance) Program, and the Callback Centralization Program to assess and document identified operational, and compliance risks, identifies operational deficiencies/weaknesses, reinforces established policies and procedures, and provides the necessary training.
• Reviews branch audit reports and call logs to identify trends and develop solutions and training for the branches to address identified issues and/or gaps.
• Coordinates and reviews the branch monthly certification process to ensure compliance and internal control.
• Plans, coordinates, and participates as a speaker in the monthly Customer Service and Sales Manager (CSSM) Meeting and the monthly Regional Operations Officer Meeting.
• Serves as subject matter expert while participating in conversion activities during new branch/closures/mergers/acquisitions by providing operational support as applicable.
• Takes lead in conducting and implementing projects in conjunction with the Project Management Office.
• Backs up the FVP of Branch Services as department leader/or decision maker in time of his/her absence.
• Manages and provides guidance to the team including writing annual performance evaluations and providing balanced feedback.

Qualifications

• Education: College degree with business classes preferred or equivalent experience required.
• Experience:
  • 5-7 years of deposit and/or branch operations experience, preferably in a back-office environment, required.
  • 3 years of management experience or leading a team.
  • Strong understanding of banking regulations and operational controls.
• Has an in-depth understanding of the various systems used by the branch network.
• Skills/Ability:
  • Ability to read and interpret complex regulations and provide written procedures that are easily understandable.
  • Must have excellent oral, written, and interpersonal communication skills and be able to communicate clearly at all levels.
  • Must be detailed oriented with excellent follow-through skills and the ability to function in a team environment.
  • Exercises good judgment when providing decision‑making guidance that impacts both internal and external customers.
  • Must be committed to seeking opportunities for improvement and increasing efficiency.
  • Great quality and quantity of work, job knowledge, customer service skills, problem solving, and ability to work independently and demonstrate initiative in new assignments.
  • Bilingual (English and Mandarin or Cantonese) a plus.

Pay Range: 90,000.00- $104,000.00

Learn more about us at cathaybank.com

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long‑term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and Affimative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision‑making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Cathay Bank endeavors to make www.CathayBank.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at [phone] or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.