Director of Banking Operations & Compliance

CTBC Bank, New York Branch; Los Angeles (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

CTBC Bank, New York Branch seeks a Head of Operations to oversee branch banking operations in Los Angeles, including cash management, deposits, loans, trade finance and payments. The role emphasizes strong controls, regulatory compliance, and coordinated reporting with Head Office.

The ideal candidate will have extensive experience in branch operations and AML/compliance, plus leadership to drive efficiency and performance.

Qualifications

• 5+ years of customer services experience in the branch banking industry or related environment.
• 3+ years of branch operations experience is preferable.
• Thorough knowledge of Branch Banking-related information technology.
• Thorough knowledge of banking regulations and procedures.
• Knowledge of financial reports, branch banking operations, branch efficiency and productivity, audit procedures, and Bank’s laws and regulations in operation areas.
• Basic PC skills and Microsoft Word and Excel competency.
• Bachelor’s degree in business or related field is required.
• Fluent in English and Chinese (mandarin preferred) is a major plus

Responsibilities

• Lead and oversee all branch banking operations, including cash management, trade finance, deposits, loans, treasury operations, and cheque and payment services.
• Monitor daily operational activities and ensure timely identification, escalation, and resolution of operational issues and exceptions.
• Supervise credit administration functions, including loan documentation, collateral management, and maintenance of credit files.
• Ensure proper documentation, controls, and procedures are in place to protect the Bank’s lien positions and mitigate operational risk.
• Coordinate with relationship managers, loan officers, and external examiners on credit reviews and regulatory matters.
• Monitor operational transactions for potential suspicious activities and money laundering risks, ensuring adherence to AML and compliance requirements.
• Establish implement, and continuously enhance operational policies, procedures, and internal control frameworks

Skills

Customer service

Branch operations

Regulatory compliance

AML compliance

IT in banking

English & Chinese

Education

Bachelor's degree in business or related field

Tools

Microsoft Word

Microsoft Excel

Job description

CTBC Bank, New York Branch seeks a Head of Operations to oversee branch banking operations in Los Angeles, including cash management, deposits, loans, trade finance and payments. The role emphasizes strong controls, regulatory compliance, and coordinated reporting with Head Office.

The ideal candidate will have extensive experience in branch operations and AML/compliance, plus leadership to drive efficiency and performance.