Deposit Operations Liaison Officer

Cathay Bank in; Rosemead (CA); On-site; USD 67,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

401(k)

FSAs / HSA options

Job summary

Cathay Bank in Rosemead, CA is seeking an Operations Liaison Officer to coordinate Deposit Operations with branch networks and internal units. The role emphasizes regulatory compliance, process improvement, and timely communication across departments.

The ideal candidate will have 3–5+ years of branch operations experience, a finance/business degree preferred, proficiency with FIS/IBS and Ncino, and bilingual English/ Mandarin or Cantonese is a plus.

Qualifications

• Education: College degree in Finance/Business preferred but not required.
• Experience: Minimum 3–5+ years' branch operations experience; CIP knowledge.
• Skills: Detail oriented with strong written and verbal communication; bilingual a plus.

Responsibilities

• Serves as a liaison between Deposit Operations and branch or business unit personnel to resolve operational inquiries, escalations and service issues in a timely and professional manner.
• Provides guidance on deposit operations processes, account maintenance, transaction processing, exception handling, and internal procedures.
• Research and resolve operational discrepancies, including account maintenance issues, transaction exceptions, documentation concerns, and processing errors
• Coordinate with Compliance, Risk, Audit, legal, Information Technology, and other internal partners to support accurate and compliant operational practices.
• Assist with the review, development, and maintenance of departmental procedures, job aids, checklists, and communication materials.
• Support implementation of new products, systems, regulatory changes and process improvement initiatives impacting Deposit Operations and Branch Operations.
• Monitor service requests, track issue resolution, identify recurring trends, and recommend process enhancements to improve efficiency and reduce risks.
• Assist with internal audits, regulatory examinations, quality control reviews, and management reporting by gathering documentation and supporting timely responses.
• Provide training support and operations guidance to branch and department staff on policies, procedures, systems and workflow expectations.
• Assists with vendor coordination affecting branch operations and services.
• Assists with tracking and maintaining branch and department data activity reporting.
• Performs other assignments as deemed necessary by the Bank.

Skills

Bilingual (English / Mandarin or Canto

Detail oriented

Strong communication

Multitasking

Education

College degree in Finance/Business preferred

Tools

FIS/IBS

Ncino

Excel

Word

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

The Operations Liaison Officer serves as a key point of coordination between Deposit Operations, branch network teams, internal business units, and external service providers. This role supports operational efficiency, issue resolution, procedure consistency, regulatory compliance, and timely communication across departments. The position requires strong banking operations knowledge, sound judgment, attention to detail, and the ability to manage multiple priorities while delivering high-quality internal service.

ESSENTIAL FUNCTIONS

• Serves as a liaison between Deposit Operations and branch or business unit personnel to resolve operational inquiries, escalations and service issues in a timely and professional manner.
• Provides guidance on deposit operations processes, account maintenance, transaction processing, exception handling, and internal procedures.
• Research and resolve operational discrepancies, including account maintenance issues, transaction exceptions, documentation concerns, and processing errors
• Coordinate with Compliance, Risk, Audit, legal, Information Technology, and other internal partners to support accurate and compliant operational practices.
• Assist with the review, development, and maintenance of departmental procedures, job aids, checklists, and communication materials.
• Support implementation of new products, systems, regulatory changes and process improvement initiatives impacting Deposit Operations and Branch Operations.
• Monitor service requests, track issue resolution, identify recurring trends, and recommend process enhancements to improve efficiency and reduce risks.
• Assist with internal audits, regulatory examinations, quality control reviews, and management reporting by gathering documentation and supporting timely responses.
• Provide training support and operations guidance to branch and department staff on policies, procedures, systems and workflow expectations.
• Assists with vendor coordination affecting branch operations and services.
• Assists with tracking and maintaining branch and department data activity reporting.
• Performs other assignments as deemed necessary by the Bank.

QUALIFICATIONS

• Education: College degree in Finance/Business preferred but not required.
• Experience: Minimum 3- 5 + years' branch operations experience required. Previous experience as Operations Officer in a retail branch setting. Good understanding of overall banking regulations and standard practice with thorough knowledge of CIP requirements for both business and consumer accounts.
• Skills/Ability: PC proficiency including Excel, and Word. Proficiency in FIS/IBS, and Ncino.
• Detail oriented, strong communication skills both verbal and written, and ability to function in a team environment or work independently, display initiative, be self-motivated and adapt well to a changing environment. Bilingual (English and Mandarin or Cantonese) a plus.

OTHER DETAILS

$67,000-76,000/year

Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes,

• coverage for medical insurance
• dental insurance
• vision insurance
• life insurance
• long-term disability insurance
• flexible spending accounts (FSAs)
• health saving account (HSA) with company contributions
• voluntary coverages
• 401(k)

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy .

Cathay Bank is an Equal Opportunity and Aff…? We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at [phone] [e-mail] .This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.Operations Administration