Deployment Technician

Insight Global; Paramus (NJ); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

Insight Global is seeking a Lead Deployment Technician to oversee a large-scale device rollout for a healthcare client in North Jersey. You will coordinate deployment activities, lead technicians, and ensure quality across imaging, hardware setup, and configuration in a Windows environment.

You will serve as the escalation point for troubleshooting and align with project timelines. The role requires strong communication, leadership, and organizational skills, with experience mentoring teams in

Qualifications

• 2+ years of technology deployment experience.
• Experience imaging, deploying, and testing software.
• Basic Epic exposure is required.
• Basic VDI knowledge is expected.
• Ability to troubleshoot both hardware and software with end users.
• Excellent communication skills and professionalism.
• Prior lead role experience is preferred.

Responsabilités

• Lead day-to-day deployment operations for a large-scale rollout.
• Guide and mentor junior technicians during the deployment.
• Coordinate activities across hospital sites and Epic training environments.
• Own post-go-live support to ensure system stability and smooth transitions.

Connaissances

Deployment leadership

Imaging & testing software

Epic exposure

VDI knowledge

Hardware troubleshooting

Excellent communication

End-user support

Outils

Epic

VDI

Description du poste

Job Description

Insight Global is seeking a Lead Deployment Technician to support and oversee a large-scale device rollout for a healthcare client in North Jersey. This individual will play a key role in coordinating deployment activities across the main hospital and Epic training environments, ensuring a smooth and efficient rollout of laptops, desktops, and peripherals within a Windows environment. Responsibilities include leading day-to-day deployment operations, guiding junior technicians, and ensuring quality across hardware setup, device swaps, cable management, and imaging/configuration. The Lead Technician will serve as a point of escalation for troubleshooting issues and will work closely with project stakeholders to maintain alignment with deployment timelines and priorities. Candidates should bring strong technical troubleshooting experience, familiarity with ticketing systems, and exposure to Epic environments. Prior experience mentoring or leading technicians in a structured rollout setting is highly preferred. Following rollout, this individual will take ownership of post-go-live support, ensuring system stability and continued operational efficiency. Strong communication, leadership, and organizational skills are essential, along with the ability to drive team performance and meet project deadlines.

Skills and Requirements

• Minimum 2 years' experience with technology deployment
• Must be comfortable imaging, deploying & testing software
• Basic Epic exposure
• Basic VDI Knowledge
• Experience troubleshooting basic hardware & software issues and working directly with end users.
• Excellent communication
• Previous lead role experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].