IT Deployment Technician

Teceze; Nicholasville (KY); On-site; USD 30,000 - 55,000; Full time

Job summary

Teceze in Kentucky is seeking an IT field support specialist to deploy, install, configure, and validate IT devices and peripherals across clinical settings, including WOWs. You will set up workstations, printers, scanners, and other devices, and provide hands-on IT support during the Epic go-live period, coordinating with site personnel and end users.

In a healthcare environment, you will troubleshoot hardware, connectivity, and deployment issues, perform post-deployment stabilization, and

Qualifications

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hyper-care/post-go-live support is a plus.

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands‑on IT support during the Epic go‑live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post‑deployment stabilization and hyper‑care support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer‑focused approach in a healthcare environment.

Skills

Deskside support

Printer setup

Printer troubleshooting

Hardware troubleshooting

Network troubleshooting

Customer service

Hyper-care support

Coordination with teams

Tools

Epic

Job description

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands‑on IT support during the Epic go‑live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post‑deployment stabilization and hyper‑care support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer‑focused approach in a healthcare environment.

Required / Preferred Experience

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go‑live or clinical application deployment experience is a plus.
• Experience providing hyper‑care/post‑go‑live support is a plus