IT Deployment Technician

Teceze; Hot Springs (AR); On-site; USD 50,000 - 75,000; Full time

Job summary

Teceze in Hot Springs, AR seeks an IT support technician to deploy, install, configure, and validate clinical IT devices, including workstations, printers, scanners, and WOWs, during go-live periods.

You will troubleshoot hardware, connectivity, and deployment issues, provide hypercare/post-go-live support, and coordinate with project teams, site personnel, and end users to resolve problems quickly.

Healthcare IT experience and Epic go-live or clinical deployment familiarity are a plus.

Qualifications

• Experience in desktop, deskside, or field IT support.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network connectivity troubleshooting.
• Healthcare or hospital IT experience preferred.
• Epic go-live or clinical deployment experience a plus.
• Hypercare/post-go-live support experience a plus.

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs, and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Skills

Desktop support

Field support

Printer setup

Peripheral configuration

Networking basics

Healthcare IT

Epic go-live

Tools

Epic software

Job description

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Required / Preferred Experience

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus