Deployment Specialist I - Clover & POS Config

Payroc; Munster (IN); On-site; USD 52,000 - 75,000; Full time

Job summary

Payroc is seeking a Specialist I, Deployment to support accurate configuration, preparation, and deployment of payment processing equipment and merchant systems. You will build, download, test, and modify merchant profiles, including Clover POS configurations, to ensure readiness for merchant use.

You will work with the Deployment team to resolve technical issues, meet SLAs, and maintain knowledge of Clover devices, PIN pads, and related payment systems.

Qualifications

• Experience or training in technical troubleshooting and customer service practices.
• Strong written and verbal communication skills.
• Excellent problem-solving, attention to detail, and decision-making abilities.
• Ability to learn new systems and processes quickly.
• Organizational skills and ability to multitask under pressure.

Responsibilities

• Equipment Configuration & Deployment: Prepare, configure, and test payment equipment to support accurate, timely merchant deployments.
• Merchant Profile Management: Download, build, test, and modify merchant profiles, including Clover POS configurations.
• File Build & System Modifications: Perform front-end and back-end modifications to merchant setups and related systems.
• Ticket Management: Complete equipment and deployment tickets assigned by the Deployment Lead within required timeframes.
• Technical Troubleshooting: Investigate and resolve basic hardware, software, and configuration issues affecting deployment readiness.
• SLA Compliance: Maintain established Salesforce service level agreements for file builds and deployments.
• Payment Technology: Maintain current knowledge of Clover, terminals, PIN pads, check readers, and related systems.
• Program Add-ons: Support check services, debit, EBT, gift cards, WEX, and other applicable payment programs.
• Collaboration & Improvement: Coordinate with the Partner Advocate and Boarding teams, identify process improvements, and perform other duties as assigned.

Skills

Technical troubleshooting

Customer service

Communication skills

Attention to detail

Multitasking

Learning agility

Confidentiality

Organizational skills

Tools

Clover POS

Salesforce

Job description

Payroc is seeking a Specialist I, Deployment to support accurate configuration, preparation, and deployment of payment processing equipment and merchant systems. You will build, download, test, and modify merchant profiles, including Clover POS configurations, to ensure readiness for merchant use.

You will work with the Deployment team to resolve technical issues, meet SLAs, and maintain knowledge of Clover devices, PIN pads, and related payment systems.