Payments Implementation Specialist

Payroc; San Juan (PR); On-site; USD 52,000 - 74,000; Full time

Job summary

Payroc is seeking a Specialist I, File Build (Implementation Specialist) to join our Dynamics Payments team in San Juan. You will professionally set up software and hardware solutions, load Merchant ID credentials, and perform thorough quality testing to ensure seamless integrations.

This on-site role emphasizes clear communication in Spanish and English, and delivering exceptional customer experiences through structured training and proactive follow-up with merchants.

Qualifications

• Technical degree or an associate degree or equivalent experience in a technical support role.
• Knowledge of payment processing operations, technology, and equipment.
• Proficiency with Windows and Apple operating systems and Microsoft Office.

Responsibilities

• Configure integrated solutions with POS devices and complete front-end/back-end setup.
• Set up merchant account credentials and provide them to partners and clients.
• Educate and train clients on online solutions and payment methods, via phone or virtual sessions.
• Conduct rigorous testing to ensure quality of the implementation and successful processing.
• Follow up with merchants to provide ongoing support and ensure long-term success.
• Document setup procedures and maintain accurate notes for traceability.

Skills

Technical degree

Associate degree

Bilingual English/Spanish

PC hardware/software

Microsoft Office

Education

Technical Degree, associate degree or equivalent

Job description

Payroc is seeking a Specialist I, File Build (Implementation Specialist) to join our Dynamics Payments team in San Juan. You will professionally set up software and hardware solutions, load Merchant ID credentials, and perform thorough quality testing to ensure seamless integrations.

This on-site role emphasizes clear communication in Spanish and English, and delivering exceptional customer experiences through structured training and proactive follow-up with merchants.