POS Implementation Specialist: Field Installations & Training

Ecr-Software-Corporation; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

ECRS is seeking a Point of Sale (POS) Implementation Specialist to serve as the customer-facing field expert for our retail automation systems. This full-time role requires travel across the US, Canada, and the Caribbean to install hardware, configure software, and ensure secure, reliable operation at client sites.

The ideal candidate has a technical background, strong troubleshooting and customer service skills, and is comfortable working in fast-paced retail environments.

Qualifications

• 2-year technical degree or equivalent field experience, with 2+ years in hardware, software, and networking repair.
• CATAPULT experience and familiarity with retail POS software/drivers preferred.
• Strong troubleshooting, interpersonal and problem-solving skills.
• Experience in retail or customer service with effective communication and organization.
• Willingness to travel extensively (35-40 weeks/year), including weekends and holidays, and handle physical tasks like lifting 20+ lb.
• Valid passport, clean driving record, and adherence to ECRS ladder safety standards.

Responsibilities

• Travel across the US, Canada, and Caribbean to implement POS Systems in diverse retail settings.
• Ensure successful implementation of software, networking, and security functions.
• Install hardware, configure software to fit client needs, and resolve hardware and software issues at new customer sites, troubleshooting and escalating technical Issues as needed.
• Review all pertinent documentation prior to assigned installations to be fully prepared and knowledgeable, staying updated on services and applications.
• Document all activities in a manner compliant with the company's quality procedures.
• Manage customer accounts and customer satisfaction at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, service, and support quality.
• Train customer's staff or direct them to training resources.
• Collaborate with ECRS internal staff on workflow and communication.
• Assist remotely with installations, support tasks, and miscellaneous duties when not in the field.

Skills

Customer service

Troubleshooting

Networking

Hardware repair

Software installation

Communication

Travel readiness

Interpersonal skills

Education

2-year technical degree

Tools

CATAPULT

POS software

Job description

ECRS is seeking a Point of Sale (POS) Implementation Specialist to serve as the customer-facing field expert for our retail automation systems. This full-time role requires travel across the US, Canada, and the Caribbean to install hardware, configure software, and ensure secure, reliable operation at client sites.

The ideal candidate has a technical background, strong troubleshooting and customer service skills, and is comfortable working in fast-paced retail environments.