Deployment Operations Lead

Payroc; Munster (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Payroc is a global payments technology company seeking a Deployment Manager to oversee the daily operations of the Deployment and File Build teams, ensuring payment terminals are configured, quality checked, and ready on time. You will lead QA, inventory, orders, and packaging while maintaining SLAs and supporting merchants and internal teams.

This hands-on leader will stay current on terminal apps, hardware, and related programs, resolving complex issues and partnering with vendors to drive

Qualifications

• 5+ years of experience in a related technical or operations role.
• Working knowledge of software, hardware and other equipment used in payment terminal operations.
• Knowledge of call tracking applications and helpdesk practices.
• Troubleshooting hardware/software issues.

Responsibilities

• Maintain working knowledge of terminal software and hardware.
• Troubleshoot download files and hardware/software issues.
• Manage purchase orders and hardware encryption.
• Maintain Salesforce SLA for Deployment and File Build.
• Handle program add-ons (check service, debit, EBT, gift cards, WEX).
• Oversee QC/QA for deployments and file builds.
• Liaise with third-party equipment vendors.
• Conduct annual reviews and PTO approvals.
• Perform other duties as directed.

Skills

5+ years experience

Leadership

Communication

Problem solving

Multitasking

Confidentiality

Tools

Salesforce

Job description

Payroc is a global payments technology company seeking a Deployment Manager to oversee the daily operations of the Deployment and File Build teams, ensuring payment terminals are configured, quality checked, and ready on time. You will lead QA, inventory, orders, and packaging while maintaining SLAs and supporting merchants and internal teams.

This hands-on leader will stay current on terminal apps, hardware, and related programs, resolving complex issues and partnering with vendors to drive