Senior AI Deployment and Adoption Lead

Salient; San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous 401(k)

Catered lunches

Job summary

Salient, based in San Francisco, hires an AI Deployment Lead to own post-sales lifecycle for our largest customers in regulated financial services. You will manage adoption, account health, renewals, and expansion, reading transcripts, logs, prompts, and integration data to diagnose issues and drive fast remediation with a technical mindset.

You’ll collaborate with Forward Deployed Engineers on integrations and data pipelines, translate customer feedback into product signals, and ensure

Qualifications

• 4+ years in a customer-facing post-sales, implementation, solutions, consulting, banking, or similarly rigorous analytical role.
• Hands-on experience with LLMs, prompts, evals, or agentic workflows.
• Strong foundational understanding of LLM and agent concepts, including context, tool use, failure modes, and eval methodology.
• Comfort reading API docs and understanding concepts like webhooks, integrations, data mapping, and data pipelines.
• Enough technical fluency to discuss architecture and failure modes with customer engineering teams.
• Strong judgment in ambiguous, high-stakes customer situations.
• Experience working with senior stakeholders across operations, compliance, product, engineering, and commercial teams.
• Comfort saying “no” or “not yet” when the ask does not match product, technical, or compliance reality.

Responsibilities

• Own ongoing relationship for a portfolio of strategic accounts, including adoption, health tracking, QBRs, renewals, and expansion.
• Review transcripts, audit logs, prompts, evals, and integration data to explain agent behavior to customer compliance, operations, and engineering teams.
• Triage issues across data mapping, configuration, prompt behavior, customer training, expectation gaps, and product defects.
• Write, test, and deploy prompt and logic changes as customer workflows, business rules, or compliance requirements change.
• Partner with Forward Deployed Engineers on integrations, data pipelines, custom workflow logic, and deeper architecture work.
• Turn customer feedback into structured product signal, prioritized by severity, account impact, and repeatability.
• Run clean handoffs from Implementation into steady‑state account ownership.
• Push back when customer asks, sales commitments, or internal assumptions do not match technical or compliance reality.

Skills

LLM prompts

Eval thinking

Technical judgment

Stakeholder management

Customer-facing

Job description

Salient, based in San Francisco, hires an AI Deployment Lead to own post-sales lifecycle for our largest customers in regulated financial services. You will manage adoption, account health, renewals, and expansion, reading transcripts, logs, prompts, and integration data to diagnose issues and drive fast remediation with a technical mindset.

You’ll collaborate with Forward Deployed Engineers on integrations and data pipelines, translate customer feedback into product signals, and ensure