Department Training & Merchandising Lead

Floor & Decor Holdings Inc.; Baton Rouge (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Health, dental, vision insurance

Paid vacation and holidays

Volunteer time off

Job summary

Floor & Decor Holdings Inc. is seeking to train and develop Product Sales Specialists to ensure customers receive exceptional service and product information. The role emphasizes coaching, merchandising, and smooth checkout operations.

You will guide merchandising, pricing, and product presentation while ensuring accurate customer service and certification completion for staff across the store. Join a fast-growing flooring retailer with strong career opportunities.

Qualifications

• High School Diploma or GED with 1 year of customer service or sales experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Lead and train product sales specialists to deliver excellent customer service.
• Direct product placement, pricing, merchandising and signage.
• Provide certification courses for product specialists.
• Assist customers with product questions and selections.
• Process purchases at the POS and handle refunds/exchanges per guidelines.
• Greet customers and communicate SOP directions to staff.
• Maintain inventory and communicate needs to management.
• Stock and tag displays; create price tags and signs.

Skills

Customer service

Sales experience

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

POS system

Job description

Floor & Decor Holdings Inc. is seeking to train and develop Product Sales Specialists to ensure customers receive exceptional service and product information. The role emphasizes coaching, merchandising, and smooth checkout operations.

You will guide merchandising, pricing, and product presentation while ensuring accurate customer service and certification completion for staff across the store. Join a fast-growing flooring retailer with strong career opportunities.