Department Training & Customer Service Lead

Floor & Decor Holdings Inc.; Bakersfield (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor is hiring in Bakersfield to train and develop Product Sales Specialists, ensuring customers receive exceptional service and accurate product information. The role emphasizes coaching, certification, merchandise control, and effective communication in a fast-paced retail setting.

You will lead training, manage showroom organization, handle checkout duties, and respond to customer needs while upholding store policies and safety standards.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience preferred or equivalent.
• Excellent verbal and written communication skills.

Responsibilities

• Act in line with company values and safety procedures.
• Lead and train product sales specialists; certify courses.
• Manage merchandising, pricing, and showroom presentation.
• Assist customers with questions and product selections at POS.
• Greet customers, handle refunds/exchanges per guidelines.
• Stock and tag displays; communicate SOP changes to associates.

Skills

Excellent communication

Multi-tasking

Customer service

Verbal & written communication

Education

High School Diploma or GED

Job description

Floor & Decor is hiring in Bakersfield to train and develop Product Sales Specialists, ensuring customers receive exceptional service and accurate product information. The role emphasizes coaching, certification, merchandise control, and effective communication in a fast-paced retail setting.

You will lead training, manage showroom organization, handle checkout duties, and respond to customer needs while upholding store policies and safety standards.