Department Supervisor: Elevate Sales & Customer Experience

H&M; Baltimore (MD); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff discount

Health insurance

401(k) matching

Paid time off

Job summary

H&M in Baltimore is seeking a Department Supervisor to help drive sales and store profitability by delivering the best customer experience in the department and across the store. You will align with H&M standards and policies to meet customer and colleague expectations while leading a team.

You will oversee omni-channel customer interactions, merchandising, stock control, and daily operations, ensuring a clean, well-presented sales floor, accurate checkout, and compliance with safety and legal

Qualifications

• Emerging leader who enjoys taking responsibility.
• Ambitious, an effective communicator, supportive, analytical, and able to work with numbers.

Responsibilities

• Support omni customer experience with visual and commercial curation.
• Promote and sell products to customers.
• Promote Hello Member loyalty app and in-store sustainability initiatives.
• Oversee fitting room and checkout routines.
• Ensure all admin routines for people and operations are handled correctly.

Skills

Leadership

Customer service

Communication

Merchandising

Job description

H&M in Baltimore is seeking a Department Supervisor to help drive sales and store profitability by delivering the best customer experience in the department and across the store. You will align with H&M standards and policies to meet customer and colleague expectations while leading a team.

You will oversee omni-channel customer interactions, merchandising, stock control, and daily operations, ensuring a clean, well-presented sales floor, accurate checkout, and compliance with safety and legal