Department Lead: Elevate Sales & Customer Experience

H&M; Brea (CA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Staff discount 25%

Medical coverage

401K plan

Commuter benefits

Job summary

H&M is seeking a Department Supervisor in California to help achieve sales and profit goals by delivering the best customer experience. You will execute plans, lead a team, and ensure compliance with policies and store standards.

The role focuses on customer service, visual merchandising, and daily store operations, including opening/closing and collaboration with the Visual Merchandiser team. It’s ideal for a proactive leader skilled in communication and numbers.

Qualifications

• Emerging leader who enjoys taking responsibility.
• Ambitious and an effective communicator.
• Analytical solution finder with comfort in working with numbers and statistics.

Responsibilities

• Support OMNI customer experience and ensure visual/commercial standards.
• Promote customer loyalty app and in-store sustainability initiatives.
• Maintain store routines: fitting, checkout, returns and exchanges.
• Open and close store daily and ensure proper admin routines.

Skills

Emerging leader

Effective communicator

Analytical thinker

Numbers & statistics

Job description

H&M is seeking a Department Supervisor in California to help achieve sales and profit goals by delivering the best customer experience. You will execute plans, lead a team, and ensure compliance with policies and store standards.

The role focuses on customer service, visual merchandising, and daily store operations, including opening/closing and collaboration with the Visual Merchandiser team. It’s ideal for a proactive leader skilled in communication and numbers.