Department Supervisor: Elevate Customer Experience

H&M; Silverdale (WA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Staff discount

Health benefits

401K

Job summary

H&M in Silverdale is seeking a Department Supervisor to help drive sales and profit while delivering the best customer experience in-store. You will lead a team, align with global standards, and ensure compliance with laws and company policies.

You will oversee omni customer service, merchandising, and store operations—opening/closing, stock, pricing, fitting rooms—while coaching colleagues, sharing knowledge, and maintaining strong fashion awareness.

Qualifications

• Strong customer service and communication skills.
• Proven leadership abilities and team management experience.
• Passion for fashion and knowledge of trends.
• Ability to drive sales and maintain store standards.

Responsibilities

• Support omni customer experience and visual standards.
• Lead department team and collaborate with Store Manager.
• Open and close store, manage daily operations.
• Promote loyalty programs and sustainability initiatives.
• Maintain inventory, stock levels, and price signs.
• Provide product knowledge to customers.

Skills

Customer service

Leadership

Communication

Sales

Merchandising

Teamwork

Job description

H&M in Silverdale is seeking a Department Supervisor to help drive sales and profit while delivering the best customer experience in-store. You will lead a team, align with global standards, and ensure compliance with laws and company policies.

You will oversee omni customer service, merchandising, and store operations—opening/closing, stock, pricing, fitting rooms—while coaching colleagues, sharing knowledge, and maintaining strong fashion awareness.