Department Supervisor: Drive Customer Experience & Sales

H&M; East Honolulu (HI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Staff discount

Retirement plan

Paid time off

Wellbeing programs

Job summary

H&M in Hawaii is seeking a Department Supervisor to support sales and profit goals by delivering the best customer experience in the department and store. You will ensure compliance with H&M standards, procedures, and legal requirements while guiding a team to promote loyalty programs and sustainable practices.

The role focuses on omni customer experience, fashion knowledge, teamwork, and daily store operations, with responsibilities spanning merchandising, stock, and customer service excellence.

Responsibilities

• Support omni customer experience in-store and ensure adherence to global guidelines.
• Promote and sell products, assisting customers and driving loyalty app adoption.
• Open and close the store daily, manage admin routines for people and operations.
• Maintain store cleanliness, stock levels, and visual/merchandising standards.
• Collaborate with Visual Merchandiser team and communicate with colleagues to motivate and inform.

Job description

H&M in Hawaii is seeking a Department Supervisor to support sales and profit goals by delivering the best customer experience in the department and store. You will ensure compliance with H&M standards, procedures, and legal requirements while guiding a team to promote loyalty programs and sustainable practices.

The role focuses on omni customer experience, fashion knowledge, teamwork, and daily store operations, with responsibilities spanning merchandising, stock, and customer service excellence.