Department Manager: Lead Service & Sales Growth

The Paper Store; Stoneham (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

The Paper Store in Stoneham, MA is seeking a Department Manager to lead a high-performing team and deliver exceptional customer service using the G.U.E.S.T. approach. This full-time role combines coaching, training, scheduling, and visual standards to drive sales and store operations.

You will manage payroll within budget, train staff in all areas, and act as a TPS Brand Ambassador while maintaining policies, ensuring a safe and engaging shopping experience for customers.

Qualifications

• Experience in specialty retail is preferred.
• Ability to multi-task while focusing on customers.
• Flexible schedule including nights, weekends, and holidays.
• Proficient with Microsoft Office and POS systems.

Responsibilities

• Model the G.U.E.S.T. service approach and deliver World Class Service.
• Greet customers warmly and identify needs with open questions.
• Explain features and benefits with in-depth product knowledge.
• Lead and motivate the team to achieve sales goals.
• Manage store operations including opening/closing and payroll within budget.
• Train staff across departments and ensure visual presentation standards.

Skills

Customer service

Leadership

Training

Payroll

POS systems

Microsoft Office

Tools

POS Systems

Microsoft Office

Job description

The Paper Store in Stoneham, MA is seeking a Department Manager to lead a high-performing team and deliver exceptional customer service using the G.U.E.S.T. approach. This full-time role combines coaching, training, scheduling, and visual standards to drive sales and store operations.

You will manage payroll within budget, train staff in all areas, and act as a TPS Brand Ambassador while maintaining policies, ensuring a safe and engaging shopping experience for customers.