Retail Department Manager — World-Class Service

Paycom - ATS; Millbury (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

TPS Group Holdings LLC in Millbury, MA is seeking a Department Manager for The Paper Store to deliver exceptional customer experiences using the GUEST service approach and lead a high-performing team.

The role involves managing payroll within budget, training staff in all areas, maintaining visual presentation standards, and ensuring operational efficiencies while upholding the company mission and policies. A flexible schedule is required.

Qualifications

• Experience in specialty retail is preferred.
• Able to multi task while attending to customers.
• Flexible schedule including nights, weekends, and holidays.
• Proficient with Microsoft Office and POS systems.
• Able to lift and mobilize up to 50 lbs.
• Willingness to travel to new store openings.

Responsibilities

• Model the GUEST service approach to deliver World Class Service.
• Greet customers warmly and upsell using effective selling techniques.
• Lead and coach associates, ensuring brand standards.
• Open/close the store and manage POS operations.
• Coordinate schedules and support store leadership.

Skills

Customer service

Leadership

Communication

Attention to detail

Team leadership

Tools

Microsoft Office

POS Systems

Job description

TPS Group Holdings LLC in Millbury, MA is seeking a Department Manager for The Paper Store to deliver exceptional customer experiences using the GUEST service approach and lead a high-performing team.

The role involves managing payroll within budget, training staff in all areas, maintaining visual presentation standards, and ensuring operational efficiencies while upholding the company mission and policies. A flexible schedule is required.