Retail Team Lead: Guest Service & Sales

The Paper Store; Paramus (NJ); On-site; USD 23,419 - 26,174; Part time

Job summary

The Paper Store in Paramus, NJ is hiring a Part Time Key Holder who delivers world‑class service by following the G.U.E.S.T. approach. You will greet customers, understand their needs, and guide product selections to meet shopping goals.

The role reports to the Store Team Leader and involves coaching the sales floor, processing returns, opening and closing the store, and upholding merchandising standards. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• Experience in specialty retail leadership.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Proficient in using Microsoft Office and POS systems.
• Ability to work well and be a leader in a team environment.

Responsibilities

• Greet and assist customers warmly and with enthusiasm.
• Coach team and recognize staff using TPS programs.
• Handle returns and exchanges and maintain merchandising standards.
• Open and close the store and manage POS operations.
• Uphold store policies and provide a positive shopping experience.

Skills

Customer service

Leadership

Teamwork

Sales

Tools

POS systems

Microsoft Office

Job description

The Paper Store in Paramus, NJ is hiring a Part Time Key Holder who delivers world‑class service by following the G.U.E.S.T. approach. You will greet customers, understand their needs, and guide product selections to meet shopping goals.

The role reports to the Store Team Leader and involves coaching the sales floor, processing returns, opening and closing the store, and upholding merchandising standards. Flexibility to work nights, weekends, and holidays is required.